Group Lead Route Service - Marlborough, MA req28770 in Marlborough, MA at Quest Diagnostics

Date Posted: 8/19/2019

Job Snapshot

Job Description

Group Lead Route Service- Marlborough, Massachusetts - Mon - Fri

Know that there are people behind the data.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

In Logistics you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Logistics personnel are critical to the people we serve – your fast, safe and efficient transportation is an important step in diagnoses and treatment. As a career, it offers variety and a certain amount of independent working – with the added bonus of meeting and dealing with a variety of people in your day. Joining a diverse team, a Logistics role can offer you a stable, long-term career.


As a Route Service Group Lead, you will assist the department supervisor by performing combination of activities: schedule coordination, provide input to supervisor on performance reviews, disciplinary actions. Perform all of the duties of and Route Service Rep. I, II, III and train new reps. You will perform the daily activities as described below.


1. Ability to follow instructions.
2. Ability to lead.
3. Ability to read and write English.
4. Training all new hires.
5. Provide input to supervisor for performance review.
6. Provide input to supervisor for disciplinary actions.
7. Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, for resolution.
8. Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
a. Adhere to departmental and company code of grooming and dress code policies, appearing neat and clean at all times.
b. Reports on time to work, following attendance guidelines.
c. Communicates appropriately with coworkers.
d. Problem solving skills
9. Performs route audits


Education High school diploma or equivalent.

Work Experience:
1-3 years in logistics or transportation experience
Knowledge of computer to include Microsoft Word and Excel Good customer service skills necessary

Special Requirements:
Valid state specific driver license with a clean driving record;
Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime. Knowledge of service area

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