Enterprise National Account Manager in Collegeville, PA at Quest Diagnostics

Date Posted: 8/23/2019

Job Snapshot

Job Description

The Enterprise Account Team engages in various client opportunities that span across multiple laboratories/states to drive growth by utilizing a centralized service model.
The Enterprise National Account Manager will be responsible for supporting multiple initiatives that drive growth, profitability and retention through internal and external relationship management. This is a tactical role that provides problem resolution and is the primary point of contact at the customer’s corporate location working with various professional levels – building broader and deeper relationships.

This position works closely with the Enterprise Account Executives, Regional Commercial Teams and various Franchises to promote a collaborative selling model/approach but will also have the ability to seek upsell opportunities on their own.
As an Enterprise National Account Manager, you will also work with Companion Diagnostics, Process Excellence and other Franchises within Quest to maximize the revenue opportunities in areas such as Pharmaceuticals, Research, Kit Collections and other business segments. This role will lend support during the implementation stage and acquire the on-going responsibility to retain the business..

Duties and Responsibilities:
• Manage accounts through ongoing business reviews; promote biweekly or monthly calls and on site customer visits when applicable
• Ensure customer retention by maintaining relationships with current accounts
• Drive growth and profitability in Key Accounts
• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Sales Team
• Partner when applicable, with Enterprise Account Executive to resolve account specific service issues
• Work and collaborate with cross-functional operations teams within IT, Client Services, Support Services, Laboratory Services, Finance, Patient Services and Billing
• Demonstrate the ability to manage multiple projects and produce required deliverable by the established timelines with the appropriate level of accuracy and detail.
• Leverage all tools and resources; data, sales portal/Sales Force, Wiki, Marketing Department, Laboratory resources, and regional resources as needed
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company polices and government regulations and work with Legal and Compliance when necessary
• Complete all administrative tasks thoroughly and promptly

Supervision Exercised: 
This role will have the ability to lead selling efforts for our service model and or products in parallel with having strong negotiating and persuasion skills to drive strong customer relationships 
Position will portray leadership role without direct reports

Education Preferred: 
BA/BS Degree preferred or equivalent combination of experience and education in lieu of a degree

Work Experience:
4 – 6 years’ experience in an Account Management, Sales Support or customer facing role
2 – 4 years in a laboratory or diagnostic environment preferred
Ability to enter account information and navigate through QLS, QBS, Quanum and Sales Force
Strong verbal and written communication skills
Ability to interact professionally with colleagues and customers for different purposes in different contexts
Proven ability to adjust priorities quickly as circumstances dictate
Proficient level of skills with Microsoft Office Suite

Customer Focus mindset
Excellent interpersonal, customer service skills to communicate complex issues clearly
Strong planning and organizational skills
Ability to accomplish tasks without direct supervisory alignment
Lend support to leadership team members 
Accountability, Negotiation and influential skills are key factors of success in this role
Travel when required (25% – 30%); travel could be for an extended amount of time for training and National Sales Meetings
onal Sales Meetings

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