Director, Business Relationship Management in Secaucus, NJ at Quest Diagnostics

Date Posted: 1/6/2020

Job Snapshot

Job Description

Director, Business Relationship Management

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company, traded on the New York Stock Exchange and included in the Dow Jones Sustainability World Index.  With 2018 revenues of $7.53 Billion, and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers, and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions. Quest Diagnostics Healthcare IT solutions connect over 165,000 physicians. Approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and improve their business performance.


•         FORTUNE magazine's "World's Most Admired Companies" list for 4 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

•         Fortune magazine’s Fortune 500 list

•         Forbes Global 2000

•         Barron’s 500

•         Member of the Dow Jones® Sustainability World Index

•         Consistently named one of the best places to work in U.S. business journal rankings

•         Named a Diversity Inc Noteworthy Company for the second consecutive year in 2018

Diagnostic Testing Services

Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.


In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

•         Deliver Innovative Solutions

•         Leverage their Unparalleled Access and Distribution Network

•         Expand their relationships with large payors and health systems

•         Deliver Superior Patient Experiences

Position Description

The Director, Business Relationship Management (BRM) is responsible for owning business and executive relationships, building trust and confidence through a consultative management approach by ensuring that project teams deliver on its strategic value throughout the demand, planning and delivery phases of the customer journey. This position develops strategic business relationships to executives and senior management in providing strategic and tactical consulting support and guidance through HTAS projects, system conversions and change initiatives. Proactively educates and informs business partners, by sharing knowledge of technology opportunities and risks to build competitive advantages and improve efficiency and effectiveness of supported lines of business.

This position will facilitate an environment that optimizes the use of HTAS resources and services to meet the needs of the business. Understands, communicates and advocates for business goals and strategies to the HTAS organization. Proactively envisions the solution/end-state architecture in partnership with business partners.

This position will be responsible for ensuring communication of decisions and relevant information to all levels of HTAS and business organizations regarding business line requests and projects. The role promotes innovative technological solutions and services in the domain to drive incremental value. Reporting to the Sr. Director, Business Relationship Management, this role will be a member of the HTAS department and will work collaboratively with cross-functional stakeholders at Quest to ensure that the organization delivers on its Services and commitments.


•         Develop and maintain a strong strategic relationship with executive and senior business leaders serving as a liaison between the business stakeholders and the HTAS organization.

•         Act as a single point of contact and point of escalation for business executives and represent the HTAS process for delivering technology, services and consulting support.

•         Work toward continuous improvement, innovation and enhanced operational efficiencies by staying abreast of industry trends and best practices.

•         Understand the business areas strategic requirements, determine their technology requirements and help translate them into cost effective technology solutions.

•         Provide significant leadership in the development and maintenance of the Business Systems Strategy and related HTAS strategy development efforts, which includes defining initiatives, developing business case, providing high level estimates and guiding initiatives through the pipeline planning process.

•         Support executive management, including the corporate initiative planning; proactive leading edge thinking around various strategic technology areas for driving improvements within corporate systems and incorporate resulting opportunities into management proposals.

•         Accountable for demonstrating the strategic value of the partnership with the business and executive stakeholders of his/her assigned customers (quantifying financial benefits whenever possible).

•         Work in partnership with the business to ensure alignment on strategic, business objectives and excellent project execution.

•         Work with peers, HTAS Architecture, Data Services and HTAS Operations team to leverage existing knowledge and solutions.

•         Act as initial escalation contact for escalated issues arising from project teams.

•         Manage risk associated with change impacting their area of responsibility.

•         Make project related scope, cost, and schedule decisions in consultation, as appropriate, with project stakeholders and senior management staff.

•         Steer Project Team members to deliver on commitments and act as Business Advocate and liaison with IT.

Supervision Exercised

This is an individual contributor role.


•         BA/BS in Computer Science, Business Administration or a related Field is required

•         BRM (Business Relationship Management) Certification or equivalent preferred.

•         Advanced business degree desired.

•         10+ years of account management or management consulting experience in healthcare or Computer Software

•         Background of prior consultative or business analysis expertise is required, showing experience in strategy development with strong persuasive skills.

•         Experience with solutions development and systems implementation preferred

•         Perform job duties with frequent interruptions or distractions

•         Adjust priorities quickly as circumstances dictate.

•         Ability to interact professionally with colleagues and/or customers for different purposes in different contexts.

•         Maintain composure under pressure

•         Performs a variety of duties, often changing from one task to another

•         Ability to comprehend and follow verbal or written instructions

•         Concentrate on tasks

•         Ability to making decisions

•         Examine/observe details

•         Demonstrated strong leadership and people development skills

•         Experience building strong partnership with key business leaders

•         Ability to drive change and innovation

•         Expertise in multiple technology areas

•         Project management experience

•         Strong analytical and problem-solving skills

•         Strong budgeting/financial experience

•         Ability to communicate technical issues in a non-technical manner to a diverse audience

•         Exceptional presentation and communications skills

•         Strong team player with proven ability to lead through influence

•         Requires excellent internal and external collaboration, influencing skills, and the ability to lead diverse cross-functional, virtual teams.

•         Up to 10% travel may be required


This role can be located in Secaucus, NJ; Collegeville, PA; Marlborough, MA; Chantilly, VA; or San Juan Capistrano, CA.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.


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