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Senior Director, Digital Product Integration Lead

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Category Technology Location Denver, Colorado Job function Information Technology Job family Digital Experience Development
Shift Day Employee type Regular Full-Time Work mode Hybrid

Job Description


The Senior Director, Digital Product Integration Lead will set the overall vision, outline a pragmatic approach, and lead a matrixed team to develop and deploy enterprise capabilities needed to transform external end user experiences (e.g., patient, providers, payers, etc.).These enterprise capabilities are needed to create connected,seamlessclient and patient experiences at scale and need to be designed ina mannerthat makes iteasy forthe userto stay inworkflow.To optimize externalhealth ecosystem integration, some solutions will remain standalone while others will require the lead to optimize external EHRs and digital health partner integration.

As Epic holds the largest EHR market share, an area of focus for this role will be to identify and deploy deep integration withEpic to ease workflows and realize desired patient outcomes.To help ensure success, the role will be responsible for deploying proper change management efforts and tactics to drive adoption of digital solutions within the business and with external stakeholders. This includes helping to establish the organizational model needed to deploy, support, and manage non-EHR vendor relationships post-integration at scale.

This role is an individual contributor and will need to work with cross functional teams in a highly collaborative manner, providing leadership expertise without formal people management. With success, the role may evolve to manage a team of product managers and analysts.

Building key forums to refine problem statements, determine solutions, drive decision making, and measure success will be critical in the following areas:

  • Patient,client,andphlebotomyexperienceresearch

  • Productmanagement

  • Architect &Development

  • Implementation

  • Operations

  • Commercial& Sales

  • Marketing

  • Finance

  • Legal/Risk/Compliance


Thispositionwillbelocated(hybrid)inSecaucus,NJorSchaumburg, IL.

PayRange:$210,000-$250,000/year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

BenefitsInformation:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

  • Day1Medical,supplementalhealth,dental&visionforFTemployeeswhowork30+hours

  • Best-in-classwell-beingprograms

  • Annual,no-costhealthassessmentprogramBlueprint forWellness®

  • healthyMINDSmentalhealthprogram

  • VacationandHealth/FlexTime

  • 6Holidaysplus1"MyDay" off

  • FinFitfinancial coachingand services

  • 401(k)pre-taxand/orRothIRAwithcompanymatchupto5%after12monthsofservice

  • Employeestockpurchaseplan

  • Lifeanddisabilityinsurance,plusbuy-up option

  • FlexibleSpendingAccounts

  • Annualincentiveplans

  • Matchinggifts program

  • EducationassistancethroughMyQuestforEducation

  • Careeradvancementopportunities

  • …andsomuchmore!




Responsibilities:

  • Identify and lead development of core, enterprise digital competencies needed for market differentiation and scaledadoption by providers, patients, and phlebotomists.

  • Workwiththe Design Team tocreate user experiences,wireframesand contentthatbringthejourneys and product strategies.

  • Leadandmanagecrossproductdependenciesneededtorealizethevalueofenterprisedigital capabilities.

  • Establishtransitionandintegrationsequencingplanwithotherproductowners.

  • Ensurethedigitalproductsroadmapsareconsistentwithourinvestment plans.

  • Monitormarketenvironment(consumer,technology,competition,andgovernment/regulatoryagencies)tounderstand the impact on change as it relates to Quest's digital product/features.

  • Ensurecomprehensivecompetitiveinformationonmarketpenetration,productcapabilitiesandinitiativesare maintained.

  • WorkwithproductleadsandlegaltoensureIPprotectionforQuestassetsasappropriate.

  • Become fully trained and certified on the relevant Epic solutions and be the go-to SME from a functional usage standpoint.

  • Partner closely with project management and other internal stakeholders to ensure all pieces are in place to enable immediate and successful adoption by users. This includes solution promotion, internal operation changes, training, deployment methodology planning & monitoring and post-launch issue resolution.

  • Buildin-organizationexcitementforsolutions(thevalueofthewhole,whilealsomakingsurethepiecesarehighly visible) in partnership with marketing and communications.

  • Helprefinethego-forwardorganizationalconstructthatwillowntheproductspost-implementation.

  • Ensurethebasebusinesscasevalueforourbusinesspartners,patientsandclientsisachievedas planned.

  • Seekinputandobtainbuy-inonbusinessplanswithinternalpartnerstoensuresupportfordigitalproduct opportunities.

  • Promoteanenvironmentthatencouragescollaboration,initiative,continuousimprovement,learningandthe generation of innovative ideas and solutions.




Qualifications:

  • ABachelor’sdegreeisrequired.AMaster’sdegreeis preferred.

  • A minimum of 10-15 years of relevant work experience in Product management, with most recent experience in Digital Product Management with solutions deployed at scale.

  • Demonstratedexperiencedeliveringmulti-yearvisions,strategies,andsolutionsinthehealthcareorhealthcareadjacent digital solution space.

  • ExperienceimplementingandintegratingEpicapplications(secondarytoexperienceindevelopingenduserdigital solutions).

  • ExperiencemanagingexecutiverelationshipsandaligningC-suiteleaderstostrategy/vision.

  • Digitalproductmanagementportfolio,digitalJourneymanagement,AgileExecutionanduser experience.

  • Experienceemployingchangemanagementbestpracticestomaximizesolutionadoption.

  • Provenabilitytocreatelastingrelationshipswithinternalandexternal stakeholders.

  • Ability to understand a dynamic competitive landscape, synthesize customer feedback, and build and adapt a market- differentiating strategy.

  • Decisiveandaction-oriented,yetcollaborative.

  • Abilitytothriveinafast-pacedcultureandcontinuouslyimprovingtofindcreative solutions.

  • Impeccableintegrityandhighethical standards.

  • Demonstratedabilitytoleadcomplexbusinessesorproductlinestogrowththroughinnovationandcreativity.

  • Expertisewithproducts,databases,orplatformsthatingest,index,organize,andenrichproduct/price(orsimilar)data.

  • In-depthknowledgeofbusinessoperations,objectivesandstrategies.

Desired Skill Sets & Attributes 

  • In-depth knowledge of agile planning methodologies and tools. 
  • Advanced knowledge of leadership concepts, practices, and techniques. 
  • Exceptional verbal and written communication and interpersonal skills 
  • Negotiation skills 
  • Facilitation skills 
  • Presentation skills 
  • Consensus building skills 
  • Digital Product Management 
  • Design operations 
  • Agile and Lean certification such as 
  • AgilePM Foundation - APMG 
  • SAFe Product Owner/Product Manager (SAFe POPM) 
  • Certified ScrumMaster (CSM) 
  • Professional Scrum Master I (PSM I) 
  • Lean Six Sigma 
  • ICAgile Certified Professional (ICP)



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Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.

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