Dir, Interoperability Vendor Partner Management

Job Description

The Director, Interoperability Vendor Partner Management, leads strategy and relationship management with external interoperability vendors: (EHR/EMR) vendors, LIS partners, HIE partners.  This leader owns assessing the EHR/EMR market space and developing partner personalized vendor engagement strategies to increase integration quality, manage utilization, and increase opportunities for Quest solutions enabling increased utilization, driving revenue, and delivering improved provider and patient experiences. Position may work hybrid in one of our following locations: Addison, TX; Tampa, FL; Lenexa, KS; Schaumburg, IL.

Pay Range: $150K-$190K + 20% AIP

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

 Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• …and so much more!

Responsibilities:

• Strategic leader for interoperability vendors and partnership
• Partner with internal stakeholders across Quest to identify local and broad opportunities to enhance offerings and differentiate solutions via vendor partner integrations.
• Own strategy for partner agreements driving Quest’s access to solutions, differentiation, overall provider and patient experiences, in balance with total delivery costs.
• Creates and prioritizes requirements to the external Interoperability Vendors teams to meet the evolving Quest Diagnostics and industry business requirements
• Influences external interoperability vendors to develop and implement solutions to improve Quest business operations (e.g. Clean Orders, Data Access, Failed Orders, Advanced Beneficiary Notice)
• Lead partnership between the business and vendors to identify opportunities to apply new technologies that support the business strategy
• Drive communication with vendors to enhance/adopt functionality that benefits company synergies
• Identify and track interoperability vendor business metrics to ensure business objectives and identify opportunities. 
• Lead forums engaging internal customers to exchange information, ideas, issues, and concerns regarding managed interoperability vendors.
• Present interface capabilities and limitations to current and prospective vendors as needed including onsite visits.
• Leads collaboration with commercial team (e.g. Connectivity Account Managers) to ensure proper technical and integration information on our external interoperability vendor is being communicated to our customers.
• Escalation owner for EMR Implementations.
• Provide appropriate support for escalated vendor driven issues. 
• Creates strategic plan for the interoperability vendor they manage to increase quality, improve customer experience, manage utilization and increase revenues and profits
• Meets with external customers to drive growth
• Lead vendor partner strategy presentations with Interoperability and Executive Leadership.
• Presents at interoperability user conferences

Qualifications:

Required Work Experience:

• 8 or more years in strategic partner management.
• 5 or more years focus on interoperability and / or healthcare focused partnerships

Preferred Work Experience: 

• Experience in partner management in a lab setting.

Physical and Mental Requirements: 

• Proven ability to create lasting relationships with internal and external stakeholders.
• Ability to understand a dynamic competitive landscape, synthesize customer feedback, and build and adapt a strategy that differentiates Quest in the market.
• Decisive and action-oriented, yet collaborative.
• Ability to thrive in a fast-paced culture and continuously improving to find creative solutions.
• Impeccable integrity and high ethical standards.
• Demonstrated ability to lead complex businesses or product lines to growth through innovation and creativity.
• Self-starter, highly motivated individual.

Knowledge: 

• Knowledge of relevant market trends with the ability to identify opportunities.

Skills: 

• Strong analytical skills.
• Deep technical proficiency.
• Strong verbal and written communication skills, especially storytelling to diverse audiences.
• Strong collaboration skills.
• Experience with process optimization.

Required:

• Bachelor's Degree Science, Business, Economics, or a related field
• Lean Six Sigma
• Work in an office or a remote setting.
• Domestic travel up to 25%; limited international travel
• English Required

Preferred:

• Master's Degree M.S, or MBA

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.