Special Testing Services Coordinator

Special Testing Services Coordinator - Collegeville, PA-Monday to Friday 8:00AM-4:30

Obtains and manages any required documentation as required by state or other regulatory entities for designated testing. Required to determine preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans, payers and other governing sources.  Handles all payer, physician and patient contact received by telephone and in writing.  Troubleshoots both complex medical/technical compliance and routine requests.  Deals with the coordination and review of laboratory testing and billing processes. Collaborates with other third-party partners as needed. 

• Handles all client inquiries regarding preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans, payers and other governing sources. 
• Coordinates testing in parallel to obtaining proper documentation to comply with all payer requirements. 
• Documents reporting or call history in the patient file and maintains appropriate records. 
• Uses established protocols for reporting client concerns. 
• May provide technical training to new hires and coach less experienced staff. 
• Recognizes quality service issues and provides feedback to appropriate personnel on opportunities for improvement. 
• May assist Manager in the delegation of work. 
• Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls. 
• Other duties as required. 

QUALIFICATIONS

Required Work Experience: 

Demonstrated experience utilizing strong independent problem-solving skills. 

Preferred Work Experience:

Medical Billing experience. 

Physical and Mental Requirements:

N/A

Knowledge:

• Requires knowledge of the billing and laboratory testing operations. 
• Strong understanding of medical terminology required.    

Skills:

• Must have strong communication skills. 
• Proficiency with Microsoft Office products required (Excel, Word, Powerpoint, etc.) 
• Ability to handle complex processes 
• Must exhibit comfortable interaction with technical staff including laboratory managers, Medical leaders, and other technical personnel. 

EDUCATION
Bachelor’s Degree(Required)

LICENSECERTIFICATIONS

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2024-61410