Director, Client Connectivity Solutions

The Client Connectivity Director partners with the regional management teams (Commercial, HTS, and Health Plans) to provide leadership and oversight for large client technology solutions.  Directly supports new sales activity and large complex technology deals, including key physicians, hospitals, HIEs, IDNs, IPAs, and PHOs.

This position has immediate and direct impact on customer satisfaction with revenue growth and customer retention.  It manages a team of Connectivity Account Managers and Technology Sales Specialists to oversee their activities, ensure their sales goals are aligned with the region(s).

• Leads team of Connectivity Account Managers and Technology Sales Specialists to ensure regional strategic alignment and sales goals are achieved. 
• Acts as escalation point for managed team, as needed. 
• Provides strategic solutions, oversight, and direction for large, complex customer technology projects. 
• Provides facilitation to business partners for large connectivity projects. 
• Operates at senior leadership level and provides strategic influence aligned with technology direction and growth objectives.     
• Understands complex IT client requirements and makes appropriate technical recommendations for complex technology scenarios.
• Develops and maintains effective working relations with the customer and company IT personnel in a way that demonstrates an understanding of business problems, IT strategies, issues and priorities.
• Maintains an ongoing dialogue with customer and company IT relative to project and service issues, working principally with senior management. 
• Provides a regional escalation point of contact for key client IT issues.
• Assists with regional prioritization of key IT technology implementations.
• Works with business partners to ensure services and solutions are aligned with business needs.
• Participates in regional market strategy meetings to provide technical insights.

Required Work Experience: 

• Seven to ten years of relevant IT experience or equivalent combination of education and experience with sales a plus
• Five years of people management experience
• Knowledgeable in all areas of IT technology and support.  Knowledge includes, but is not limited to, Quannum products, customer interface processes and products, and Connectivity Help Desk Services.

Preferred Work Experience: 

• Knowledge of laboratory processes and procedures.
• Knowledge of laboratory information systems and laboratory technology solutions
• Structured project management discipline, matrix management ability

Knowledge: 

• Proficiency in managing multiple projects.
• Customer Service and negotiations

Skills: 

• Multiple technologies & products relevant to client technology solutions
• Understanding customer workflow
• Prioritization and time management
• Analytical and problem-solving skills.

EDUCATION
Bachelor’s Degree(Required)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets