Director, National Facility Management

Job Description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics (www.QuestDiagnostics.com) is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2024 revenues of $9.87 billion and over 2,250 patient locations across the United States, Quest Diagnostics serves half of the physicians and hospitals in the U.S. with their large variety of products and services.

The Role

The Director is the leader & SME responsible for creating a center-led approach for facility management across all regions. This position will require responsibility to create policies, standards, and implement best practices in the maintenance of Quest healthcare facilities. S/He will help prioritize investments in facility repairs as well as develop scorecards for facility maintenance.

Responsibilities:

• Create a forum for an extended (indirect) team of facility leaders across the enterprise.  Set up monthly calls, set agendas, bring speakers.
• Identify best practices for preventive maintenance.
• Develop metrics and scorecards to measure performance of Quest businesses around maintenance and facility repairs. 
• Work with Executive Director for Network Optimization and Dir. Of Business Continuity to conduct annual surveys measuring facility weaknesses.
• Develop a prioritized list of actions to remedy facility weaknesses.
• Document and track portfolio of capital investments for facility repairs. Work with our internal regions to prioritize capital spending on projects considering facility weaknesses and other considerations.
• Track and review spending across the entire corporation on facility services such as security, landscaping, electrical, water, gas and building maintenance for our large sites.  Identify opportunities to reduce spending or improve the effectiveness of spending.
• In maintenance, design standard guidelines / SOPs for different programs.  Identify best practices in types and frequency of maintenance activities around our facility systems.  Deploy best practices to the regions.  Update policies where needed.  Facility systems include electrical, plumbing (water, drains), DI water production and distribution, HVAC, generators, UPS, transfer switches, gas and fuel supply, roof and parking.
• Work with National Director of Real Estate and Construction to establish policies, standards and SOPs around management of large construction projects (above $500K).
• Participate in CBRE quarterly reviews – organized by the National Director of RE and Construction – the main point of contact for Quest with this vendor.
• Work with our maintenance vendor, C&W, to establish regular reviews.  Leverage existing performance reviews set up by Corporate Procurement where applicable.
• Prepare executive reports detailing plans and achievements for main activities.
• Will be expected to deliver reports and presentations, among others:
  • Metric updates and scorecards to the extended facility teams
  • Status updates on goals and progress vs. goals to peers within Real Estate Footprint Optimization.
  • Status updates on goals and progress vs. goals to Operations Excellence leaders - including VP of Ops Excellence
• Participate in updates / planning sessions as needed with members of business unit Senior Leadership Teams or corporate Senior management team.
• On selected projects to gather information, collaborate with Quest project stakeholders, construction PMs, facility leaders as well as 3rd party vendors (legal, architects, general contractors, 3rd party project managers)
• Will be called upon to review and approve construction capital expense justifications

Qualifications:

Required Work Experience:

• 10+ years’ experience in facility management and maintenance/repair programs.
• Demonstrated experience and ability to complete projects to budget, timeline, and requirements

Preferred Work Experience:

• Knowledge of construction projects – some experience running construction or large repair projects
• Experience managing of a capital budget on projects or programs

Physical and Mental Requirements:

• Person in position will work in office / home office environment. 
• Occasionally lifting up to 25 pounds 
• May require extended periods of focus  
• May require extended periods of sitting or standing 
• Ability to manage stress  
• Capable of handling multiple priorities in a high-volume setting
• Position requires travel
• Travel opportunities involve site visits, facility walk through and cursory inspection of systems (electrical, mechanical, HVAC, etc.).
• Some evening work hours may be required ad-hoc, depending on project needs and reporting deadlines

Knowledge:

• Breadth of knowledge and deep experience in facility management
• Preferred breadth of knowledge in healthcare facility management
• Strategic mindset – need to deal with enterprise-wide projects.  Evaluate long term trends.  Create opportunities over multiple years.

Skills:

• Proficiency in MS Office applications (Excel, Word, PowerPoint, etc.)
• Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memo
• Demonstrated capability to read, understand and apply standard to moderately complex documents affecting construction projects, including but not limited to agreements/contracts, work letters, project charters, surveys and drawings.
• Expected to lead by influence.  The extended facility team reports to individual business units.  This role will act as a facilitator, coordinator.  Will be expected to drive capital investment decisions and prioritize maintenance spending against budgets that are outside their direct control.
• Change agent.  Can drive teams towards success.
• P&L skills; ability to manage capital budgets
• Problem solver.  Uses systematic, disciplines and data-driven approach to work through issues.
• Effective at facilitating discussions
• Ability to handle multiple objectives simultaneously
• Ability to develop strong relationships with others
• Influencer
• Change agent

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.