Business Perf Excell Dir- Secaucus, New Jersey in Secaucus, NJ at Quest Diagnostics

Date Posted: 2/1/2021

Job Snapshot

Job Description

Business Performance Excellence Director



Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index.  With 2019 revenues of around $7.7 Billion and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.



  • FORTUNE magazine's "World's Most Admired Companies" list for 6 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

  • Fortune magazine’s Fortune 500 list

  • Forbes® Global 2000

  • Forbes®' America's Best Employers List for third consecutive year

  • Forbes® 2020 America’s Best Employers for Women for second consecutive year

  • S&P 500

  • Barron’s 500

  • Member of the Dow Jones® Sustainability World Index

  • Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices

  • Listed in the most recent Newsweek Green Rankings

  • Consistently named one of the best places to work in U.S. business journal rankings

  • Named a DiversityInc Noteworthy Company for third consecutive year

  • Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

  • Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey

  • Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families

  • Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020

Diagnostic Testing Services


Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.



In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences


Position Description

The Director of Business Performance Excellence will be part of a team responsible for aligning Quest Diagnostics core processes and providing structured programs and tools to employees to further drive continuous improvement and better business performance. This includes defining, developing, and deploying standard Quest Diagnostics practices across the key pillars in collaboration with QMS Leadership (or Pillar Leaders):

  1. Breakthrough Management/ Hoshin Planning: Instill the Hoshin Kanri approach and methodology into Quest Diagnostics culture and activities through training and close collaboration on major Hoshins

  2. Customer Insights and Solutions Management: Ensure appropriate methodologies to capturing Voice of the Customer are used in the new solution development process

  3. Continuous Process Improvement: Ensure a more structured approach, set of tools and training programs, and pool of resources to drive continuous improvement are deployed across the enterprise

  4. Project Management: Ensure a more structured approach, set of tools and training programs, and pool of resources for project management are deployed across the enterprise

  5. Change Management: Ensure a formal change management approach and methodology is deployed into Quest Diagnostics culture and activities

In addition, directors will be leading multiple, large cross-functional teams to:

  • Baseline core processes, including their current workflow, industry benchmarks, cost of non-quality, and gap to best practice

  • Redefine the processes from a “clean sheet” approach

  • Model and quantify the impact of the new processes

  • Work with functional subject matter experts to detail the new processes

  • Develop implementation plans, including keys to success, IT requirements, capital expenditures, etc.

Duties and Responsibilities

Team Leadership:

  • Leading multiple cross-functional teams simultaneously to baseline, model, and redesign core processes to be more streamlined and innovative

  • Working collaboratively with, and coordinate across, the operational excellence leaders (Franchise, Commercial, Operations) to define, baseline, and track key metrics for core processes

  • Working with senior executives to drive company adoption of new frameworks and tools

Thought Leadership:


  • Maintaining knowledge of unique skill sets (e.g. queuing theory, market research methodologies, cost of non-quality) and determining how best to apply them to Quest Diagnostics

  • Brainstorming and modeling new and innovative processes that transform our business operating model

  • Understanding best practices (by looking within and outside the lab industry) to identify our processes’ gap to ideal scenarios

  • Defining business practices (e.g., project management) tailored to Quest Diagnostics processes and initiatives that drive structure and discipline

  • Developing and deploying formal programs, tools, and training materials for employees to better manage their processes and projects

  • Managing the allocation of resources against strategic priorities

Travel may be required to complete job duties.


  • 7 – 10 years of experience in six sigma, process methodology, and/or project management

  • Black Belt certification is preferred

  • Bachelors required

  • Strong operational experience in healthcare is preferred

  • Instructional Design and training development experience

  • Experience leading large cross-functional teams

  • Experience developing innovative new processes or operating models

  • Strong quantitative analytical skills

  • Strong interpersonal skills

  • Comfortable interacting at all levels of the organization (e.g., senior business leaders, field team members)

  • Ability to work in a matrix environment

  • Excellent written and oral communication skills


  • Business acumen

  • Influencing without authority

  • Team leadership

  • Process management

  • Intellectual horsepower

  • Functional/technical skills

  • Drive for results

  • Command skills

  • Organizational agility

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.

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