Business Analyst- Marlborough, Massachusetts in Marlborough, MA at Quest Diagnostics

Date Posted: 12/18/2020

Job Snapshot

Job Description

Look for more than answers.

Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

Under minimal supervision, the Business Analyst performs research, review, and analysis of data sources in multiple systems and at multiple sites.  This position is responsible for ongoing analysis of business information, obtained from a variety of sources, including laboratory, financial, and demographic data. It involves development and preparation of material for team members and customers.  This position is proactive in the identification of both business risk and growth opportunity. 


-Proactively use available tools and insights to identify upsell and business risk. Provide expertise, consultation, and analytical support that supports strategic analysis of customer business and service trends.

-Provide team support across territories, offering creating insights into new analytical tools, processes and methods that support the overall goals of improved business relationships and support.

-Perform complex data analysis in support of ad-hoc and standing customer requests.

-Perform mapping of demographic data, test code and related price information enabling consolidation of customer data to provide a global customer view.  In essence, the development and continued provision of a customer business assessment enabling a proactive and strategic approach to business retention.

-Research new data sources and analytical tools; contribute to new product development and improvement in product delivery and presentation.

-Assignment of special projects as needed.

-Ensure compliance with company policy and government regulations.


-B.S. or B.A. degree (or the equivalent in experience), and a minimum of five years’ experience in a high volume, laboratory customer services environment.  
-Six Sigma certification and/or project management certification desirable.


-Must have a global understanding of departmental and corporate systems: LIS, QDSS,QDRS, and other company utilized systems in order to successfully facilitate customer business analysis
-Intermediate knowledge of testing names and methods to facilitate test cross-mapping
-Proficiency with analytical tools (Access, Excel, Tableau), knowledge of data analysis methodology, use of presentation software, --Strong communication skills and a strong commitment to and affinity for delivering the highest level of customer service.
-Able to think analytically, conceptually, and systemically.  Able to synthesize complex or diverse information; collect and research data, draw valid conclusions, and make appropriate project decisions.
-Possess strong general business acumen – understanding business financials and metrics. Ability to apply industry knowledge to evaluation, analysis, and interpretation of data and make appropriate business recommendations.
-Excellent interpersonal skills necessary to effectively communicate with customers, vendors, and internal personnel, including excellent verbal and written communication skills.  Ability to work collaboratively across different work groups, including virtual work teams.

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship. 

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