Billing II Coord- Seattle, WA req59762 in Seattle, WA at Quest Diagnostics

Job Description

Billing II Coord- Seattle, Washington - Monday to Friday

Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope. 

You will work for the world leader in the industry, with a career where you can
expand your skills and knowledge. You’ll have a role where you can act with
professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

 Basic Purpose:

• Maintain customer billing database and ensure timely renewals.  Assist customers with questions and concerns regarding billing.

Duties and Responsibilities:

• Set up, update, and cancel customer accounts in the billing system based off customer contracts
• Answer calls and emails from customers in a polite and timely manner. Some outbound calling required.
• Access billing system to answer customer questions and document call in a support system.
• Research and escalate customer complaints.
• Print and send customer invoices.
• Process cash receipts and payments
• Process customer refunds
• Participate in occasional audits of the billing system and other related software
• Must be knowledgeable of billing procedures for various product offerings.
• Works closely with the Collection Coordinator regarding past due accounts.
• Works closely with Enrollment, Sales, and Accounting teams

Qualifications:

Education Preferred:

• Associate’s degree required, Bachelor’s degree preferred, or equivalent experience in accounting.

Work Experience:

• 1 – 2 years of customer relations and billing experience

Physical and Mental Requirements:       

• Perform job duties with frequent interruptions or distractions
• Adjust priorities quickly as circumstances dictate.
• Ability to interact professionally with colleagues and/or customers for different purposes in different contexts.
• Maintain composure under pressure
• Performs a variety of duties, often changing from one task to another
• Ability to comprehend and follow verbal or written instructions
• Using effective verbal communication
• Using effective written communication
• Concentrate on tasks
• Examine/observe details

Other:  

• Proficient with Microsoft Windows applications, including Outlook and Excel
• Strong analytical and interpersonal skills
• Ability to manage own workload
• Ability to handle sensitive information and maintain high level of confidentiality
• Superior listening and problem resolution skills
• Ability to handle multiple priorities simultaneously
• Ability to use Microsoft Office products – Word and Excel
• Self-directed, with considerable initiative
• Excellent attention to detail