Special Testing Services Coordinator

Special Testing Services Coordinator - Baltimore, MD - Monday - Friday 8:00AM-5:00PM

Obtains and manages any required documentation as required by state or other regulatory entities for designated testing. Required to determine preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans, payers and other governing sources.  Handles all payer, physician and patient contact received by telephone and in writing.  Troubleshoots both complex medical/technical compliance and routine requests.  Deals with the coordination and review of laboratory testing and billing processes. Collaborates with other third-party partners as needed. 

Pay Range: $23.87+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!

• Handles all client inquiries regarding preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans, payers and other governing sources. 
• Coordinates testing in parallel to obtaining proper documentation to comply with all payer requirements. 
• Documents reporting or call history in the patient file and maintains appropriate records. 
• Uses established protocols for reporting client concerns. 
• May provide technical training to new hires and coach less experienced staff. 
• Recognizes quality service issues and provides feedback to appropriate personnel on opportunities for improvement. 
• May assist Manager in the delegation of work. 
• Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls. 
• Other duties as required. 

QUALIFICATIONS

Required Work Experience: 

Demonstrated experience utilizing strong independent problem-solving skills. 

Preferred Work Experience:

Medical Billing experience. 

Physical and Mental Requirements:

N/A

Knowledge:

• Requires knowledge of the billing and laboratory testing operations. 
• Strong understanding of medical terminology required.    

Skills:

• Must have strong communication skills. 
• Proficiency with Microsoft Office products required (Excel, Word, Powerpoint, etc.) 
• Ability to handle complex processes 
• Must exhibit comfortable interaction with technical staff including laboratory managers, Medical leaders, and other technical personnel. 

EDUCATION
Bachelor’s Degree(Required)

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2025-84626

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.