Interface Specialist

Job Description

This position is a facilitator and a liaison between Business and IT for Instrumentation changes and LIS changes related to instrumentation. This position requires a broad understanding of laboratory instrumentation, middleware utilized for instrumentation, business processes related to validating and processing orders/results, and requirements gathering/documenting concepts. An instrument interface specialist will collaborate with Product Management, Solution Architects, Business Partners, Application Development, and Software Quality Assurance Teams throughout the project execution process to drive the creation of business requirements documentation, contribute subject matter expertise, and support user acceptance testing. Performs and facilitates research and testing, provides overall project leadership to ensure instrument interfaces conform to vendor and Quest specifications/requirements. 

*Please note this position will be hybrid.  The position can be based in one of the following locations; Secaucus NJ, Lenexa KS, Dallas TX, Tampa FL, Dallas TX, Schaumburg IL

Pay Range: $80,000 to 95,000 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Responsible for multiple implementations or conversion projects. 
• Participates in information gathering for interface requirements. 
• Educates and directly interacts with stakeholders to help them understand the benefits and limitations of their specific Instrument Interface during implementation. 

• Collaborates with the PMO, Product Management, Solution Architects, Business Partners, Application Development, and Software Quality Assurance Teams to understand scope, solutions, constraints, and risks. 

• Designs and oversees interface implementation project plan. 
• Responsible for providing project status updates. 
• Will provide communications such as go-live notices, support documentation and operational checklists to our internal organization relative to any new or change to existing client interface.  
• Implementation of communication scripts and protocols to include dialup, VPN and frame and web services.  
• Provides 3rd-tier support (as defined in the Support SOP) to EMR/LIS-Interface related problems. 
• Provides post-implementation support. 
• Responsible for escalating implementation and support issues to appropriate persons or groups for resolution. 
• Coordinate user-group sessions with EMR/LIS-Interfaced clients and internal staff to provide a forum for an exchange of ideas to improve the overall delivery of our services.  
• Meets productivity requirements for this position. 

Qualifications:

Required Work Experience:  

• Required 5 years of experience in medical lab operations, IT functions, and instrument interface deployments, including direct involvement in clinical interface configuration/maintenance/support. 
• Exposure to clinical healthcare environment. 

Preferred Work Experience:  

• Ability to sit or stand for extended periods of time. 
• Availability to provide night/weekend support via on-call on a rotating basis.
• Experience with InterSystems based systems, databases, and code such as Cache/Iris

Knowledge:  

• General knowledge and understanding of operating systems, databases, application development tools, and data processing. 
• Experience using Microsoft Office, Microsoft Project, and Excel a plus. 
• Experience with multiple instrument communication standards such as ASTM/HL7 
• Experience with other common data formats such as JSON and XML and SQL preferred. 
• Experience with Web Services preferred.
• Experience interfacing instruments with Antrim based laboratory information systems is highly preferred.
• Ability to read/write basic commands in Cache/Iris based systems.
• Understanding of Cache/Iris based database systems and their global/class structures.
• Experience interfacing instruments via middleware with Epic based information systems is a plus.
• Familiarity with support/maintenance of intermediary devices used in instrument communication preferred (i.e., terminal servers, file transfer systems) 

Skills:

• Perform job duties with frequent interruptions or distractions. 
• Adjust priorities quickly as circumstances dictate. 
• Ability to interact professionally with colleagues and/or customers for different purposes in different contexts. 
• Maintain composure under pressure.  
• Performs a variety of duties, often changing from one task to another. 
• Ability to comprehend and follow verbal or written instructions. 
• Using effective verbal communication  
• Using effective written communication  
• Concentrate on tasks. 
• Ability to make decisions. 
• Examine/observe details. 
• Ability to manage projects with little or no supervision. 
• Strong problem solving, organizational, and analytical skills. 
• Ability to work under pressure, managing multiple priorities, and completing tasks on time within a demanding environment. 
• Resourceful, initiative-taking, and adaptive learner of highly technical systems 

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While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.