Account Manager/Employer Solutions - Lenexa, KS in Lenexa, KS at Quest Diagnostics

Date Posted: 8/14/2019

Job Snapshot

Job Description

We Provide Solutions.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

In Sales you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Sales Teams are often the public face of our organization. As a result we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.

Beginning January 1, 2019, Quest will be an in-network, national lab provider for UnitedHealthcare. We’ll also continue as a preferred national lab provider for Aetna, making us an in-network lab for virtually all national, regional, and local health insurers in the US.


The Quest Select Account Manager has 100% Sales and Account Management responsibility for a territory of approximately 300 House Accounts. The Account Manager will proactively communicate with customers (primarily via phone and email), and will have responsibly to retain and grow business relationship and book of business.  


  • Provides sales and account management leadership/support for a book of business (territory) which totals approximately 170 House Accounts (customers whose current annual revenue is primarily under $100,000 per year).

  • Plans, coordinates, and executes programs for territory in a proactive manner.

  • Develops growth and customer retention strategies for territory.

  • Develops and grows business relationships with customers at multiple levels within territory in a proactive manner.

  • Provides organizational and problem resolution support to assigned territory.

  • Provides on going customer satisfaction by answering questions and resolving issues through a proactive call cycle.

  • Initiate a minimum of 30 calls per day to customers within territory.

  • Lead, facilitate, and trouble shoot on going customer satisfaction by coordinating service levels  through strategic interactions with product and marketing teams, sales operations, information technology, and client services (customer service).

  • Shares information around new product and services available.

  • Demonstrates expertise in the areas products, tests, and services to be shared in conjunction with marketing strategies.

  • Keeps detailed records of customer activities through

  • Meet and exceed revenue goals assigned to territory.

Supervision Exercised:

  • N/A


Education Preferred:

  • Bachelor or Associates degree preferred and/or equivalent combination of education and work experience.  

Work Experience:

  • Minimum 2 years over the phone customer service experience preferred.

  • Minimum 2 years over the phone sales experience preferred.


  • Excellent verbal and written communication skills (including experience giving presentations).

  • Demonstrated ability to develop and maintain effective customer/business relationships.

  • Organizational and Project Management Skills exercised by managing a large number of customer and projects meeting deadlines in an accurate and timely fashion.

  • Able to work independently and make decisions as needed to meet goals.

  • Ability to investigate and identify the root issue of customer problems, and bring complete resolution.

  • Strong skill set in consultative problem solving, attention to detail, operational analysis and process review.

  • Team oriented. Proven ability to work collaboratively, providing direction too and receiving feedback from peers and Manager. Provide assistance to other team members of the team as needed and when requested.

  • Fully competent in MS Office programs (Word, Excel, and PowerPoint).

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