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Care for people behind the data
Patient services representatives (PSR)/phlebotomists represent the face of our company to patients who come to Quest Diagnostics. The PSR draws quality blood samples from patients and prepares those specimens for lab testing. The PSR has direct contact with patients and creates an atmosphere of trust and confidence.
Know that there are people behind the data
Specimen Processors are responsible for data entry of test orders, presorting, and preparation of the specimen for pickup and delivery. This role requires great organization, attention to detail, and the ability to be flexible and learn new processes.
Driven to go the extra mile
Route Service Representatives (RSR) perform day-to-day route operations by serving client needs with regard to properly tracking, sorting, storing, and transporting patient specimens. The RSR safely operates company vehicle to pick up and deliver specimens, and provide service to internal and external customers.
Questions and answers
Client Service Representatives (CSR) are the critical interface between patient and provider that ensures quality service and customer satisfaction. The CSR handles all customer inquiries regarding reporting of patient results, and questions about tests and services.