Teleunderwriting Supervisor in Lee's Summit, MO at Quest Diagnostics

Date Posted: 6/11/2022

Job Snapshot

Job Description

Supv Teleunderwriting 

Open to applicants in Florida and Lees Summit, MO.

Schedule: Monday-Friday (Rotational Saturday) - 2:00 pm  CST until Closing Central Time

Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about
providing clarity and hope. 

You will work for the world leader in the industry, with a career where you can
expand your skills and knowledge. You’ll have a role where you can act with
professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many
organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people. 


Consults with Teleunderwriting staff regarding information gathered during interviews and entered into the C 4 Call Management System. This includes coaching the team in order to increase production and quality.


  • Responsible for the daily administrative operations of the department.
  • Monitors workflow within the department to ensure work and client requests are met on a daily basis.
  • Applying and completing reports necessary within Teleunderwriting's Quality Assurance program.
  • Serve as backup for positions within the department.
  • Responds to the needs and requests of clients and Lab One management and staff in a professional and expedient manner.
  • Observes all compliance policies and safety policies and procedures as outlined in the company Safety Manual or safety matters included in other special training.
  • Responsible for ensuring a performance appraisal for each individual within the assigned unit, department or group is conducted and completed according to company policy no less than once every 12 months.
  • Responsible for interviewing, hiring, and training of employees within assigned unit, department or group.
  • Responsible for ensuring a performance appraisal for each individual within the assigned unit, department or group is conducted and completed according to company policy no less than once every 12 months.
  • Responsible for timely and accurate submission of information in accordance with the company Time and Attendance Tracking policy.
  • Reviews and Approvals: Examples of decisions that can be taken without conferring with supervisor. Reassigning job responsibilities within the department Workflow changes within the department Examples of decisions that can be taken only after conferring with supervisor.
  • Promotions within the department
  • Workflow overhauls or major modifications Work configurations


Education and/or Experience:

  • High School Diploma or equivalent and some college courses preferred.
  • Must have two years’ experience in total or combination of the following: teleinterviews, customer service, quality reviews, and supervisory or management experience.
  • Minimum Skills:
  • Required Good management and teambuilding skills
  • Excellent interpersonal communication skills
  • Professional phone manner
  • Accurate, detail oriented
  • Strong customer service orientation
  • Ability to operate in a fast paced, rapidly changing environment
  • The ability to work well with others
  • Self-starter and self-motivated Medical terminology background
  • Good work attendance record
  • Organizational skills Minimum Skills Preferred Good project management skills
  • Ability to manage and prioritize projects and deadlines
  • Strong problem solving skills
  • Good computer skills
  • Physical Demands while performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.
  • The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks.
  • The employee is frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms.
  • This position infrequently lifts carries or otherwise moves and positions objects weighing up to 25 pounds.
  • Duties and responsibilities, as required by business necessity may by added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.