Supv, Client Service in Birmingham, AL at Quest Diagnostics

Date Posted: 11/27/2022

Job Snapshot

  • Location:
    110 12th Street North
    Birmingham, AL
  • Date Posted:
  • Function
  • Job Family
    Client Services
  • Remote
  • Position Type
    Regular Full-Time
  • Shift

Job Description

Coordinates the efforts of all Client Representatives on a shift to ensure that prompt, courteous, and accurate information and assistance is provided to clients and other personnel. Handles and coordinates the resolution of more complex questions. 
  • Plans and coordinates customer service activities, ensuring that commitments are met and that question or complaints are processed properly and efficiently. 
  • Contributes to the development of new procedures and processes and the modification of existing customer service procedures.  
  • Directs the preparation and maintenance of records, reports and other related data on all customer service activities and functions.  
  • Ensures that all laboratory services pertaining to patient information remains confidential and that conditions for release of information be in accordance with laboratory rules and regulations.  
  • Conducts and directs a continuing assessment of all customer service procedures, determines and recommends appropriate changes to effect improvement, and establishes new requirements to meet laboratory service schedules.  
  • Maintains contacts with customers, doctors, hospitals, etc., to constantly learn about new developments in customer service practices and procedures.  
  • May perform other duties as assigned. 

Required Work Experience:   5+ years in customer service activities.  Preferred Work Experience:   N/A Physical and Mental Requirements:   N/A Knowledge:   N/A Skills:   N/A

Bachelor’s Degree
High School Diploma or Equivalent(Required)