Sr. QMS Continuous Improvement Manager in Lenexa, KS at Quest Diagnostics

Date Posted: 10/13/2019

Job Snapshot

Job Description

Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As Sr. QMS Continuous Improvement Manager to our Lenexa-based Employer Solutions lab, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

Job Summary

The Sr. QMS Continuous Improvement Manager will support a variety of operational and transactional projects across Quest’s Lenexa-based Employer Solutions lab, a 500-associate. The Sr. QMS Continuous Improvement Manager will manage large Employer Solutions-related projects/initiatives per year and be devoted primarily to the Lenexa facility. The Sr. QMS Continuous Improvement Manager will lead the improvement plan for the site, plan and lead Kaizen events and serve as a coach to senior lab leaders to frontline lab employees.

The Sr. QMS Continuous Improvement Manager will apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of lab services, solutions, and processes while improving employee and client satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.

The Quest Management System (QMS) is Quest Diagnostics’ approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems.

It is built on 7 practices:

1.       Management approach & governance

2.       Breakthrough management and Hoshin planning

3.       Customer insights and solutions development

4.       Process management

5.       Continuous improvement

6.        Project management

7.       Change management

Quest Diagnostics follows a 5-step approach to project management consistent with that of the world re-known Project Management Institute (PMI): Initiate – Plan – Execute – Monitor – Close.

Job Responsibilities

Leads projects

  • Leads projects through issues, roadblocks, and problems

  • Acts as a change agent to drive teams toward success

  •  Guides team members to perform through issues and constraints

Owns projects

  • Owns the timeline, budget, resource constraints, and deliverables / results

  • Shifts between the "big picture" and the small-but-crucial details

  • Prepared to roll up their sleeves and work through detailed issues

Manages projects

  • Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates)


  • Actively communicates with project sponsors and stakeholders

  • Establishes regular points of communication

  • Manages sponsor and stakeholders expectations

Delivers the expected results

  • Applies continuous improvement tools and techniques, as well as other QMS principles and tools, toward a variety of projects

  • Leads efforts to implement Process Control and Management (process definition, documentation, ownership, metrics, and monitoring systems)

  • Facilitates workshops and targeted improvement events to help teams quickly achieve strategic objectives

  • Works with local team members to identify and prioritize continuous improvement opportunities

  • Works with functional and site leaders as a “thought leader” to create future state improvement roadmaps with clear executable plans that are in line with the business strategies improvement needs

  • Works with local team members to instill effective daily work management behaviors, such as daily metric review

  • Contributes toward building a grass-roots culture of continuous improvement

  • Coaches other employees on the use of various tools, concepts and practices foundational  to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability

Additional Duties

  • Participation in Communities of Practice

  • Documentation of business processes

  • Completion of required continued QMS learning

Qualifications/ Job Requirements

1. Understanding of and experience in continuous improvement, process management, or system thinking (4+ years)

2. Demonstrated experience in core continuous improvement tools

3. Experience using structured problem-solving skills: uses a systematic, disciplined and data-driven approach that identifies the root causes of various issues and designs solutions to resolve them

4. Demonstrated data analysis skills

5. Experience leading projects from initiation to completion

6. Experience facilitating discussions and Kaizen workshops

7. Ability to develop strong relationships with others

8. Experience leading changes

9. Demonstrated ability to influence business leaders

10. Demonstrated experience with process management

11. Basic knowledge of VOC tools & some DFSS tools

12. General knowledge of Hoshin and breakthrough planning

13. Comfortable with statistical analysis

14. Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos

15. Ability to handle multiple projects simultaneously

16. Skilled in Microsoft Word, Excel, PowerPoint, and Project


  • Bachelor's degree required

  • Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) highly desired

Skills and Behaviors Critical for Success in the Role

  • Problem solving skills

  • Verbal communication skills

  • Written communication skills

  • Interpersonal skills

  • Decision making skills

  • Planning and organization skills

  • Negotiation skills

  • Results-oriented

  • Creative

  • Persistent

  • Composed

  • Able to learn new concepts rapidly

  • Able to work independently with little supervision


While this is a day shift position, the Sr. QMS Continuous Improvement Manager will be frequently needed on other shifts, mainly third, to run events and meet with staff. The work schedule will vary and may include working third and first shifts in the same week. In general, the Sr. Manager can expect about 20% night shift work in a month. In most cases, the Sr. Manager will determine her/his schedule. Also, some travel to support Kaizen events, etc., at Employer Solutions sites in Atlanta, GA,  and Philadelphia, PA,  is required. Travel is expected to fall at 25%. 

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