Rep, Provider Support-H&W in Lenexa, KS at Quest Diagnostics

Date Posted: 11/3/2022

Job Snapshot

  • Location:
    9601 Renner Boulevard
    Lenexa, KS
  • Date Posted:
  • Function
    Supply Chain/Facilities
  • Job Family
    Materials Management
  • Remote
  • Position Type
    Regular Full-Time
  • Shift

Job Description

Rep, Provider Support-H&W - Lenexa, KS - Monday-Friday

  • Manage communication with provider network as it relates to logistics, especially event material needs, equipment inventory, and other related topics.  
  • Responsible for reviewing all supply-related event escalations for legitimacy and responding appropriately to critical needs. 
  • Work with all internal departments and systems to manage, prepare, and fulfill event requirements in accordance to account-specific guidelines. 
  • Broker supply-related provider communications in preparation for Health & Wellness events. 
  • Receive, review and respond to supply-related escalations initiated by internal or external partners. 
  • Map client-specific paperwork requirements in central information repository. 
  • Initiate and submit supply pick lists for Health & Wellness events staffed by various provider networks including ExamOne branch offices. 
  • Submit additional logistics requests for Health & Wellness events contingent upon escalated business review. 
  • Facilitate the coordination of exceptional logistic efforts for third-party deliveries involving lead providers that are traveling and require special accommodation. 
  • Track material shipments and resolve delivery exceptions as needed to salvage events.  
  • Collaborate with internal departments to notify team leads of event increases or last minute event changes as approved within an escalated internal case. 
  • Schedule UPS pickups for events using various interactive CRM dashboards. 
  • Schedule same-day deliveries and recall packages to fulfill critical logistics needs. 
  • Maintain records of supply orders placed and shipped from warehouse. 
  • Document quality metrics against event material rework when experienced to identify areas of operational improvement. 
  • Maintain field provider equipment levels and general event list records in central information repository. 
  • Submit reinforced coaching requests for field provider adjustments when deviations from standard protocols are evident, including: unfitting behavioral displays, improper equipment or specimen handling. 
  • Lead equipment recovery efforts as appropriate for Fingerstick & Venipuncture ship-to-site and retail events. 
  • Create UPS return labels on-demand for specimens and equipment recovery in the field. 
  • Train client contacts, branch managers and lead providers on the supply management and specimen return logistic procedures. 
  • Escalate complex provider issues to the appropriate representative / department for quickest resolution. 
  • Support QScreen product offering, including management of iPad inventory. 
  • Support QCard product offering, shipping, and tracking of collection materials. 
  • Maintain knowledge of warehouse procedures. 
  • Provide input on quality improvement opportunities to supervisor. 
  • Provide clerical support as necessary. 
  • Create & maintain SOP as applicable. 
  • Other duties as required to meet the department’s needs. 
  • Aid warehouse in quality control efforts.  
  • Assist Provider Engagement Specialists in the recovery of terminated equipment levels.  
  • Receive, track and forward provider cassette return incentives to the Quest payroll department as applicable.  
  • Facilitate the coordination of exceptional logistic efforts in locating supplies in the field to save potential failed events.  
  • Coordinate the delivery of digital materials to providers in efforts to prevent last minute event cancelations.  
  • Manage, update and review the ExamOne forecasting tool, bi-monthly for inventory management and resupply needs.  
  • Create manual supply orders for, ExamOne fingerstick inventories, while referencing forecasting tools on future event needs.  
  • Document any and all communications with ExamOne to review quality of 3rd party aid.   
  • Forward agency information changes to Provider Engagement to be updated.  


Required Work Experience:  

6+ months experience in event planning, with a special focus on supplies and logistics 

Preferred Work Experience:  


Physical and Mental Requirements:  

  • Perform job duties with frequent interruptions or distractions  
  • Adjust priorities quickly as circumstances dictate 
  • Performs a variety of duties, often changing from one task to another  
  • Ability to make effective decisions in a quick manner  
  • Maintain composure under pressure  
  • Must be able to remain in a stationery position  


  • 1+ years of experience and knowledge of computer applications including: windows and MS applications, database and internet programs 
  • Developed knowledge of 2 or more Health & Wellness systems including: APEX, Summit App, Salesforce, Wellness Engine, and ExamOne Portal 


  • Ability to interact professionally with colleagues and/or providers for different purposes in different contexts 
  • Ability to use effective written and verbal communication  
  • Proven ability to work collaboratively, providing direction to and receiving feedback from peers and manager to resolve internal and external client issues 
  • Complex problem-solving skills 
  • Ability to work independently and make decisions to achieve department and individual goals 
  • Ability to comprehend and follow verbal or written instructions 
  • Position requires excellent customer service skills; the ability to speak and coordinate objectives to diverse audiences including: field providers, clients, managers, etc. 
  • Fully competent in MS Office programs (Word, Excel) 
  • Ability to create, manipulate, and analyze spreadsheets and data in MS Excel to help make and support business decisions 

Bachelor’s Degree
High School Diploma or Equivalent(Required)