QMS Project Manager in Santa Clarita, CA at Quest Diagnostics

Date Posted: 10/8/2021

Job Snapshot

  • Employee Type:
  • Location:
    27027 Tourney Road
    Santa Clarita, CA
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Project-QMS Mgr - M-F

Job Summary

This position will lead a variety of projects and teams to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.

The Quest Management System (QMS) is Quest Diagnostics’ approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:

•         Management approach & governance

•         Breakthrough management and Hoshin planning

•         Customer insights and solutions development

•         Process management

•         Continuous improvement

•         Project management

•         Change management

Job Responsibilities

            Leads Projects

•         Leads working teams to effectively initiate, plan, execute, monitor, and close projects

•         Applies QMS principles and tools (CI and PM tools)

•         Leads projects through issues, roadblocks, and problems

•         Acts as a change agent to drive teams toward success

•         Owns the timeline, budget, resource constraints, deliverables, and results

•         Shifts between the "big picture" and the small-but-crucial details

•         Is prepared to roll up their sleeves and work through detailed issues

•         Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates)

•         Understanding customer (internal/ external) needs and designing solutions around them

•         Identifying the impacts from change and developing proactive change plans

•         Performs root cause analysis on project shortfalls and takes corrective action as necessary

Communicates Well

•         Actively communicates with project sponsors and stakeholders

•         Establishes regular points of communication

•         Manages sponsor and stakeholders expectations 

            Facilitates Frontline QMS and Kaizen Events (on-going process improvement)

•         Supports various teams to achieve their goals by facilitating Frontline Report-outs, on-site workshops, rapid continuous improvement events (Kaizen), and providing ongoing guidance and consultation

•         Coaches/mentors other employees on the use of various CI and PM tools, concepts, and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability 

Qualifications/ Job Requirements

•         Demonstrated experience (1 to 3 years) of leading projects from initiation to completion

•         Demonstrated experience facilitating discussions or workshops

•         Some experience in continuous improvement

•         Demonstrated experience with process management

•         Basic knowledge of VOC tools

•         General knowledge of Hoshin and breakthrough planning

•         Some experience leading changes

•         Effective written and verbal communication skills across multiple formats:  formal presentations, meetings, conference calls, e-mails, and memos 

•         Demonstrated data analysis skills

•         Demonstrated ability to develop strong relationships with others

•         Ability to handle multiple projects simultaneously

•         Comfortable using Microsoft Word, Excel, and PowerPoint (MS Access is a plus)

Additional Duties

•         Participation in Communities of Practice

•         Leading of QMS training classes

•         Documentation of business processes

•         Completion of required continued learning

•         Training and Education

•         Associates degree required

•         Bachelor’s degree preferred

•         Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) desired

Provided Training (to be completed within 6 months of entering into the role)

•         QMS “Core Practitioner Training” (internally provided) which includes:

•         Customer Insights training

•         Process Management training

•         Continuous Improvement

•         Project Management training

•         Change Management training

 Skills and Behaviors Critical for Success in the Role

•         Problem solving skills

•         Verbal communication skills

•         Written communication skills

•         Interpersonal skills

•         Decision making skills

•         Planning and organization skills

•         Influencing without Authority

•         Results-oriented

•         Creative

•         Persistent

•         Composed

•         Able to learn new concepts rapidly


•         0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed targeted amounts)

•         Some evening or weekend work hours may be required, depending on project needs