Part Time Insurance Risk Interviewer (Remote) in Lee's Summit, MO at Quest Diagnostics

Date Posted: 12/25/2021

Job Snapshot

Job Description

Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope. 

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people. 

Insurance Risk Interviewer - I (Remote)

Basic Purpose:
The primary purpose of this remote position is to complete life insurance medical and financial interviews via telephone through outbound calls for multiple client companies. This position is responsible for maintaining minimum performance standards, including production and quality standards.
Eligibility for promotion to Insurance Risk Assessment Interviewer II requires that the production and quality standards of this position are met and maintained for a minimum of 3-months after their new hire orientation period.

Duties and Responsibilities:
1. Contacts life insurance applicants via telephone by placing outbound calls. Leaves messages for return calls or completes interviews with life insurance applicants. These interviews will include gathering medical, financial, occupational, and avocation histories.
2. Uses the C4 Call Management System, Dialer and Avaya Phone System by making telephone calls, logging call attempts, documenting information within orders as necessary and recording call results. Reviews and edits information collected during the interview for quality assurance purposes.
3. Learns the specific requirements stipulated by each client company.
4. Responds to the needs and requests of clients and ExamOne management and staff in a professional and expedient manner.
5. Observes all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.
6. Other duties as assigned.

Supervision Exercised:


Education: High school diploma or equivalent preferred required

Work Experience:

No previous call center experience is necessary (background in medical terminology, life insurance industry, or customer service preferred)

Physical and Mental Requirements:

Communicate in person and on the telephone.
Frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks.
Frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms
Infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds.
Ability to concentrate on task at hand

Technical Training or Professional Licensing N/A


Type 30 wpm
Average communication skills
Accurate, detail oriented
Proficient teamwork skills
Good work attendance record
Good organizational skills
Hard wired internet capabilities

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.