Ops - AMP Mgr req71710 in Brookfield, WI at Quest Diagnostics

Date Posted: 7/22/2021

Job Snapshot

  • Employee Type:
  • Location:
    12805 West Burleigh Road
    Brookfield, WI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Ops - AMP Mgr - Brookfield, WI - Monday-Friday 8:00AM - 4:30PM

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As a Lab Technician you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Lab Technicians play an essential role in our success and in the services we provide. As a career, we offer a unique opportunity to develop your career with the #1 Diagnostic Lab in the US. We are tech driven, and we’re creating the lab of the future – an environment where you can deliver cutting edge diagnostics and help us drive new discoveries and breakthroughs.

Basic Purpose:

• Responsible for managing operations and laboratory for a small practice, or as second in command for a large practice.  Develops protocol, implements procedures, solves employee and client issues in conjunction with Director.  Manages operations portion for a larger facility with responsibilities over several business functions.  Develops protocol, implements procedures, solves employee and client issues in conjunction with Director.

 Duties and Responsibilities:

• Manages laboratory reporting workflow, maintains staffing levels to accommodate the workload, and monitors employee performance.

• Provides assistance in feedback to managers and personnel related to performance review and staffing issues.

• Manages the planning and development for new laboratory services and expansion of current services.

• Suggests changes in working conditions and develops and establishes measures to improve efficiency and performance of services

• Recommends, develops and establishes measures to improve the quality of services provided by the practice.

• Develops and implements pro-active changes to improve laboratory performance and efficiency.

• Assesses new techniques, procedures, and instrumentation; attend professional meetings and remain appraised of changes in the field. 

• Ensures that plans and strategies to support research efforts are maintained.

• Prepares reports and keeps upper-level management informed of progress and problems.

• Records and monitors laboratory quality assurance and quality control, taking appropriate action as needed.  Maintains all necessary documentation and current logs

• Conducts laboratory informational and training meetings, including compliance and safety. 

• Perform and/or coordinate the identification, development, implementation, and maintenance of organization information privacy policies and procedures in coordination with the privacy officer.

• Coordinate with all applicable resources including legal counsel, management, key departments, and committees to ensure the organization has and maintains appropriate forms and notices.

• Assesses new techniques, procedures, and instrumentation; attend professional meetings and remain appraised of changes in the field. 

• Maintains knowledge of technical and clerical procedures and ensures delivery of such by laboratory personnel.

• Monitors and maintains supplies’ expense, usage and inventory. 

• Manages vendor relationships and negotiates pricing. 

• Responsible for both personnel and facility licensure is kept current at all times.

• Maintains and coordinates credentialing with Licensure/Credentialing Specialist.

• Documents and completes all special projects in a timely fashion.

• Assist in preparation of laboratory inspections

• Complies with all State, Federal, professional regulations as well as department rules, polices, and procedural manuals.

• Adherence to Safety Regulations.

• Adherence to HIPAA Regulations.

• Process and maintain applications and fees for renewing facility licensure, Clinical Laboratory Improvement Act (CLIA) numbers, College of American Pathologists (CAP) accreditation and city and county occupational licenses. 

• All job requirements listed indicate the minimum level of education, knowledge, skills and/or experience necessary to proficiently perform the job.  This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees will be required to perform any other job-related duties assigned by their supervisor, subject to reasonable accommodations.

Supervision Exercised

Supervisors of one or more of the following departments; Transcription, Client Services, Safety, Histology, Gross Room, Flow, Specimen Processing, Couriers and Facilities.


Education Preferred:   

Bachelor’s Degree

Work Experience

7+ years of experience in an Operations/Laboratory environment


Knowledge of medical terminology, anatomy and physiology, clinical medicine, surgery, diagnostic tests, radiology, pathology, pharmacology and the various medical specialties as required in areas of responsibility. Knowledge of licensure process. Excellent written and oral communication skills. Ability to work as a team and under pressure with time constraints.