Mgr, Communications-Regional- Marlborough, Massachusetts in Marlborough, MA at Quest Diagnostics

Date Posted: 1/2/2021

Job Snapshot

Job Description

Mgr, Communications-Regional- Marlborough, Massachusetts - M-F

Basic Purpose:

The individual in this role will report directly through the HR function with a dotted line to the General Manager, as well as a dotted line into the central Communications function. It is expected that the individual will collaborate with, learn from and share best practices among Communications colleagues.

The individual in this role will be accountable for planning and executing a regional communication strategy surrounding business priorities such as: 1) a cultural change associated with taking performance higher, driving continuous improvement and optimizing the North Region service delivery model, 2) increased two-way interactive dialogue between leaders and employees at all levels, and 3) cross-functional communications and alignment among teams and departments.

Duties and Responsibilities:

•             Serve as day-to-day communications partner to General Manager and North senior leadership team (SLT).

•             Develop and executive visibility framework for the GM and SLT in support of the broader, company message.

•             Partner with senior leaders and middle management to develop and execute an interactive communications strategy for the North Region.

•             Execute and measure annual, quarterly and monthly communications programs that drive engagement of the company’s diverse, multi-shift employee base

•             Partner with leaders and Human Resources on employee engagement toward a positive cultural shift

•             Develop key messages based on business priorities (top-down) and develop mechanisms to seek feedback from front-line employees (bottom-up and across departments)

•             Design a communications approach that is one voice of the Region yet can be customized to meet the needs of individual audience groups such as: varying employee levels, departments, geographies, etc. 

•             Deploy and publish strategic messages in an approach that integrates the following media, including but not limited to: social media, email, in person, tele-conference, town-halls, newsletters, and Video calls, written materials and other innovative techniques

•             The individual in this role will maintain strong relationships with leaders, employees, Corporate Communications and Human Resources to execute a strategy that leverages corporate messaging, materials and best practices, Human Resources goals and principles, while meeting the unique needs of the regional business.

•             The individual in this role will use Quest Management Systems (QMS) tools and resources as necessary.

•             The individual has the ability to perform pulse survey to understand and articulate the pulse of the organization on a periodic basis and enabl


•             Creativity and innovation

•             Ability to see the big picture and communicate in a clear and concise manner

•             Excellence in written communications, ability to write persuasively

•             Ability to use visuals and other non-written means of communicating in presentations

•             Skilled in best practices around public speaking so as to guide senior leaders effectively

•             Capability to interact with all levels of the organization; approachable to front-line/hourly, customer facing and lab operations

•             Ability to work independently, self-directed while also collaborating as part of a larger matrixed team

•             Ability to motivate and energize employees at levels



Education Preferred:     

•             Bachelor’s degree in liberal arts, business, communications, media, human resources or organizational development

Work Experience:           

•             7-10 years’ experience planning and executing communications, particularly during periods of extensive change. Experience working in large organizations with large numbers of front-line, non-exempt employees is highly preferred

Physical and Mental Requirements:

  •            None



•         Excellent MS Office Skills, especially PowerPoint

•         Knowledge of internal communication platforms, software and tools is important

•         Working understanding of external communications, media and social media is a plus

•         Exceptional written and verbal communications

•         Excellent interpersonal skills is a must

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