Logistics Coord - Memphis, TN req35130 in Memphis, TN at Quest Diagnostics

Date Posted: 11/30/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    5846 Distribution Drive
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/30/2019
  • Job ID:
    req35130

Job Description

Logistics Coord- Memphis, Tennessee - Sunday 6:30AM-3:30PM, Monday-Thursday 8AM-4:30PM 

Look for more than answers. Patients and Physicians rely on our
diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope. 

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you
can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and
development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

Job Summary

Handles all internal and external customer contact received by phone, in writing and in person.  Troubleshoots both complex logistics technical and routine requests.  Receives, resolves and follows up with the most complex Logistics issues that cannot be resolved immediately.  Maintains necessary electronic files to provide Logistics with a comprehensive assessment of incoming problem calls.  Suggests improvements to systems to resolve chronic Logistics issues as determined from a periodic evaluation of statistics.  Participates in implementation of new Logistics practices.

Job Accountabilities

  • Responds to requests for information concerning cause of Logistics service failures involving the Quest Diagnostics US courier network.  Problem solves and communicates resolution to external and internal customers.

  • Maintains an electronic file of problems and their resolution.

  • Recommends and coordinates improvements/changes to the US logistics network as regards to servicing Quest Diagnostics accounts.

  • Develops training materials to improve understanding for Quest Diagnostics Logistics units and Specimen Management groups.

  • Assist in following up on client education to assure proper use of Logistics services.

  • Alerts Logistics management of client dissatisfaction and/or changes to Quest Diagnostics Logistics practices and third party contractors.

  • Participates in monthly conference calls with all Quest Diagnostics Logistics units.

  • Participates in maintaining and writing departmental SOPs.

  • Performs other duties as directed by supervisor.

Job Requirements

  • Associates degree or equivalent combination of education and experience.

  • 2 years experience in Logistics as an RSR II or above.

  • Working knowledge of Quest Diagnostics computer systems as well as familiarity with MS Office Suite.

  • Excellent written and verbal communication skills.

  • Excellent customer service skills.

  • Good presentation skills.

  • Must be able to maintain composure under stressful situations.

  • Strong negotiating and influencing skills.

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.  All duties and requirements are essential job functions.]

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