Exec Dir, Infrastructure & Cloud Strategy in Louisville, KY at Quest Diagnostics

Date Posted: 1/4/2022

Job Snapshot

  • Employee Type:
  • Location:
    2115 Stanley Gault Parkway
    Louisville, KY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors, and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index.  With 2020 revenues of $9.44 Billion and approximately 50,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.


•       FORTUNE magazine's "World's Most Admired Companies" list for 7 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

•       Fortune magazine’s Fortune 500 list

•       Forbes® Global 2000

•       Forbes®' America's Best Employers List for third consecutive year

•       Forbes® 2020 America’s Best Employers for Women for second consecutive year

•       S&P 500

•       Barron’s 500

•       Member of the Dow Jones® Sustainability World Index

•       Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices

•       Listed in the most recent Newsweek Green Rankings

•       Consistently named one of the best places to work in U.S. business journal rankings

•       Named a DiversityInc Noteworthy Company for third consecutive year

•       Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

•       Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey

•       Named a Best Place to Work for LGBTQ Equality by scoring a perfect 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) for the fifth consecutive year.

•       Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families

•       Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020

Diagnostic Testing Services

Quest Diagnostics is the world’s leading provider of diagnostic testing, information, and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.


In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information, and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

•       Deliver Innovative Solutions

•       Leverage their Unparalleled Access and Distribution Network

•       Expand their relationships with large payors and health systems

•       Deliver Superior Patient Experiences


Position Description

The Executive Director, Infrastructure & Cloud Strategy will be responsible for finalizing, maintaining, and overseeing the execution of the Infrastructure & Cloud Technology Strategy. The Strategy will be developed with Cloud-first in mind to leverage the scale, security, and stability the cloud provides. Quest Diagnostics would like to accelerate the journey to cloud to implement more modern technical capabilities, capitalize on new business opportunities, capture efficiency gains, reduce data center footprint, speed up the removal of end-of-life technology and finally enable the deployment of our healthcare business solutions. Scope of engagement includes the following key areas: Voice and Data Network, Compute, Call Center Technology, Tools, Storage, Backup & Recovery, Database, Middleware, End User Computing and Data Center Services.

The candidate should have proven track record of strategy development and execution. This role requires a highly strategic individual with a broad range of technical skills from infrastructure to applications and a strong leadership capability. This individual will have experience in architecture and complex application development environments.  Outcomes directed by this role have a significant impact on the organization's short and long-term results and strategic business objectives.  Candidate needs to have experience in cloud services and cloud migration for complex environments and systems.

Duties and Responsibilities

•       Develop and communicate the groups strategic plan for Infrastructure and Cloud technologies, aligned to business needs and in close coordination with the Enterprise Architecture team.

•       Presents and communicates strategies and business benefits at all levels of the organization to positively influence key stakeholders.

•       Develops deployment and migration plans.

•       Leads and oversees the implementation of strategy leading Program and Project Managers.

•       Oversees and continually assesses the long-term health, including the ongoing evolution of cloud capabilities and native cloud services, in coordination with infrastructure operations teams.

•       Tracks and assures the highest levels of business client satisfaction with cloud platforms.

•       Fosters a culture of automation and the use of digital capabilities that improve customer experience, operational performance, resource efficiency, service availability and security.

•       Serve as a technology relationship manager to key HTAS Infrastructure partners.

•       Develop strategic Infrastructure Strategy roadmaps which will drive Infrastructure vision into actionable steps for the infrastructure leadership team.

•       Communicate progress and collaborate with a wide variety of internal teams including product and business development, legal, support teams, architecture, and deployment.

•       Design technology strategy and planning workshops based on business objectives and stakeholder analysis including adopting appropriate approach/methods, facilitation techniques, pre-work, artifacts, and deliverables.

•       Lead a cross functional team in the planning and execution of technology strategy and planning workshops.

Supervision Exercised


•       Two manager or director level resources – Technology Optimization and Process Optimization resource, working closely with VP Infrastructure, Technology partners, Infrastructure, Security and Application Functional Directors HTAS SLT and Enterprise Architecture Group.



•       Bachelor’s Degree in information technology / Computer Science, Business Management, or equivalent experience.

•       Minimum of 15 years of experience in Information Technology. With proficiency in strategy, Infrastructure Operations, Cloud Migration and Architecture.

•       Ability to foster teamwork by actively participating in and supporting an environment that cultivates professional growth and organizational effectiveness.

•       Program Management, Project Management, Agile experience.

•       Ability to see ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihood; can create competitive and breakthrough strategies and plans.

•       Able to think strategically and manage multiple projects, under pressure, in a fast-paced environment.  Participates in the development of the strategic information technology plan, processes, and solutions, recommending strategies and processes that support the direction of the company.

•       ITIL Certified with the focus on Incident and Problem Management is a plus.

•       Demonstrated ability to develop effective and ongoing relationships with Peer levels of the internal customer organizations.

•       Must have proven ability to deliver and support IT projects and organizations in a rapidly changing business climate. 

•       Strong understanding of Infrastructure Services, Processes, and Technologies.

•       Proven ability to analyze budgets and proposals to identify value opportunities and negotiate best outcomes.

•       Excellent written and verbal communication skills.  Ability to write proposals and whitepapers, act as a vendor liaison, deliver presentations to customer or client audiences or professional peers, and work closely with management across HTAS and the organization as necessary.

•       Requires sound technological judgment and an enthusiasm for innovation tempered with a pragmatic assessment of the possible.

•       Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Must have proven ability to deliver and support IT projects and organizations in a rapidly changing business climate.

•       Continually develops staff and self with a Digital mindset and keeping the HTAS capabilities in mind.


•       Business Acumen                                                     

•       Intellectual Horsepower

•       Learning on the Fly

•       Dealing with Ambiguity

•       Innovation Management

•       Strategic Agility

•       Developing Direct Reports & Others

•       Command Skills

•       Drive for Results

•       Political Savvy

•       Comfort around Higher Management

•       Customer Focus

•       Negotiating

•       Managing Vision and Purpose

•       Listening

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.


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