Esoteric Medical Advisor (Remote) in San Juan Capistrano, CA at Quest Diagnostics

Date Posted: 6/5/2022

Job Snapshot

Job Description

Esoteric Medical Advisor (Remote)

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index.  With 2021 revenues of $10.79 Billion and approximately 50,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.

Awards/Recognitions

•         FORTUNE magazine's "World's Most Admired Companies" list for 8 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

•         Fortune magazine’s Fortune 500 list

•         Forbes® Global 2000

•         Forbes®' America's Best Employers List for third consecutive year

•         Forbes® 2020 America’s Best Employers for Women for second consecutive year

•         S&P 500

•         Barron’s 500

•         Member of the Dow Jones® Sustainability World Index

•         Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices

•         Listed in the most recent Newsweek Green Rankings

•         Consistently named one of the best places to work in U.S. business journal rankings

•         Named a DiversityInc Noteworthy Company for third consecutive year

•         Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

•         Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey

•         Named a Best Place to Work for LGBTQ Equality by scoring a perfect 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) for the fifth consecutive year.

•         Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families

•         Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020

Diagnostic Testing Services

Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.

Outlook

In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

•         Deliver Innovative Solutions

•         Leverage their Unparalleled Access and Distribution Network

•         Expand their relationships with large payors and health systems

•         Deliver Superior Patient Experiences

Position Description

Quality laboratory service is not just about providing accurate, useful, and timely information to the requesting physicians; it must often be provided within the context of the particular patient’s circumstances.  Medical Advisors have the contextual background to assist the ordering or referring clinician fully and optimally.

Quest Diagnostics Medical Advisors assist laboratory clients in answering inquiries regarding test results, including (but not limited to) result interpretation, test selection, evidence-based best practices, and technical considerations. Servicing consultation requests of all types is considered imperative and requires the availability and immediacy of Medical Advisor availability. Accessibility may be via telephone, email and/or other communication means.

Responsibilities

•         The Medical Advisor provides consultation regarding the appropriateness of the testing ordered and interpretation of test results. Medical Advisors are expected to communicate directly with laboratory clients and must demonstrate proactive engagement with clients and ability to build customer relations.

•         Medical Advisors may serve as liaisons, facilitating communication between clients and additional Quest Diagnostics personnel, including but not limited to Medical Laboratory Directors, Scientific Directors, Technical Specialists, Subject Matter Experts, and laboratory staff.

•         Additional responsibilities include documenting and analyzing inquiry data, as well as developing content to streamline communications, optimize report content, and improve turnaround time.

•         Regularly consult with peers and maintain knowledge base of offered test menu and clinical relevance.

•         Regularly interact with potential and existing clients by phone to improve customer experience as part of the sales, account retention and business development processes and to convey the Values and Vision of Quest Diagnostics.

•         Medical Advisors must abide by their state licensure(s) and refrain the practice of clinical medicine

•         Medical Advisors must comply with all pertinent Quest Diagnostics policies, including but not limited to:

o   Compliance policies and procedures

o   Medical Advisors must adhere to the Health Insurance Portability and Accountability Act (HIPAA) in all communications.

o   Pertinent Standard Operating Procedures, as issued by Corporate Medical Quality, Best Practice Teams and Applicable Business Units

o   Standards which exceed the minimum requirements of Federal, State, and local laws and regulations

•         Cooperate with other Quest Diagnostics initiatives and programs that may arise from time to time such as the following:

o   Maintain timely contact with pathologists and other physicians and scientists, to be responsive to their needs, and to respond in a timely manner to their requests for consultation concerning test methodology and clinical correlation of Quest Diagnostics testing services.

o   Collaborate with Quest Diagnostics medical staff in the development of tools and resources to enable clinical education and informed clinical decision making.

•         Assist Quest Diagnostics in professional liaison with professional societies concerned with clinical laboratory medicine.  This includes professional medical associations, governmental agencies, and other regulatory bodies concerned with the nature and scope of clinical laboratory business.

Qualifications

Work Experience:

•         At least 7 years of prior experience in an inpatient and/or outpatient clinical laboratory setting.

Technical Training or Professional Licensing:

•         Active unrestricted medical licensure

•         Successful completion of the Quest Diagnostics Medical Staff Credentialing process (job offers will be made contingent on acceptable review):

o   Verification of Education/Degree

o   Verification of State (or applicable) Medical License

o   Check of the (United States) National Practitioners' Database and review of claims against the physician (at the discretion of Credentialing Committee).

Board Certification in Pathology (AP/CP or CP) or other specialty that is pertinent to the job position

Other:

•         Exemplifies professionalism consistent with Quest Diagnostics values, behaviors, and principals.

•         Commits to quality patient care through laboratory excellence in keeping with Quest Diagnostics’ corporate vision of empowering better health with diagnostic insights.

•         Excellent written and oral communication skills are critical.

•         Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.

•         Capable of providing leadership and direction in a fast-paced and complex operating environment.

•         Passion for patient care and services.

•         Strong executive presentation, public relations and communications skills.

To Apply

Please Log In or Register to Upload a Resume and complete the online Application by visiting careers.questdiagnostics.com, clicking “Job Search” and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates for interviews.

Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.