Dynatrace Engineer in Secaucus, NJ at Quest Diagnostics

Date Posted: 6/13/2022

Job Snapshot

Job Description



Basic Purpose:
Reporting to the Director of Software Engineering, this position will be responsible for Dynatrace Application Performance Montoring. This person will support multiple application teams by providing Dynatrace training, providing Incident Management and Problem Management Dynatrace support, as well as providing overall administration and configuration tasks within Dynatrace. They will be tasked with helping teams resolve application performance related issues, developing proactive monitoring solutions, configuring end to end monitoring solutions, and working with our project teams to understand new monitoring requirements. This role will continually drive for proactive monitoring and ensure seamless support of our application teams and customers. They will lead and/or participate in problem triage calls as needed and escalate issues both internally and externally when required.

Duties and Responsibilities:
Analyzing application performance issues by performing root cause analysis within Dynatrace
Quickly identify application performance issues and next steps while driving for resolution
Ensuring updates to and the management of the Dynatrace OneAgent is working as expected
Ensuring that Production and Non-Production Dynatrace tenants are managed from a licensing, user, and management zone perspective
Escalating Dynatrace portal and OneAgent related issues to Dynatrace Support while communicating updates with internal IT groups.
Working with Dynatrace support, Quest business partners, and support and development teams to prioritize and address performance related issues
Triaging daily issues with application teams, IT management, and Incident and Problem management
Supporting existing Dynatrace OneAgent implementations to ensure continous monitoring
Building out of new Dynatrace monitoring solutions, including the testing and implementation of new features and metrics
Frontend application performance monitoring of RUM applications as well as creating and monitoring Synthetic transactions
Responding to issues in accordance with established Standard Operating Procedures and Service Level Agreements
Communicating proactively with our business partners to assess issues and provide periodic status updates
Performing assessment analysis to identify scope of problems and escalate recurring issues to management
Supporting Problem and Incident Management calls; provide technical skills to research issues as required and participate on escalations and issue resolution teams to address chronic, priority issues
Define proactive monitoring alerts within Dynatrace by integrating with ServiceNow, xMatters, etc
Train application teams on using Dynatrace for root cause analysis to resolve issues as well as provide guidance to address their needs
Maintaining proficiency in application and product expertise.
Keeping abreast of the new Dynatrace features and how that impacts licensing and monitoring opportunities
Demonstrating ability to communicate effectively with all levels, including customers, technical personnel and management.
Thoroughly document processes and standard operating procedures

Education Preferred: BS/BA degree in Computer Science/Information Systems or related field, or equivalent combination of education and work experience
Dynatrace Certification
Work Experience: Required Experience:
•5-7 years of experience with Dynatrace APM tool – including configuration, installation, and root cause analysis required
•5-7 years of experience in technical support and troubleshooting of multiple 
systems including complex distributed systems.
•3-5 years of UX performance analysis required
•3-5 years of Customer Service experience required
•Experience in Agile Development required
•Expertise of OS (Windows and Unix/Linux)

Preferred Experience: •

Experience in healthcare technology
•Experience with ticketing systems such as ServiceNow
•Experience with Database technologies (Oracle, MS SQL, MySQL, Postgres)
•Experience with Networking, TCP/IP, JBOSS, Weblogic, WebSphere, IIS, Apache, and programming (Java, Python, Perl) preferred
•Experience with web services and microservices
•Experience with garbage collection analysis
•Experience with debugging and troubleshooting HTML, CSS, and JavaScript
•RESTful API preferred
•Gitlab or Jenkins experience preferred
•Experience in Configuration Management Tool (Ansible, Chef, etc) preferred
•Experience in other monitoring/logging tools (Grafana, Prometheus, Appdynamics, Splunk, Jeager) preferred
•Knowledge of cloud engineering (AWS, GCP, Azure)
•Experience with containers and orchestration platforms

Other: •Application experience with MS Windows, MS Office, MS Teams, and MS Outlook.
•Excellent proficiency in problem solving and troubleshooting production issues
•Excellent interpersonal and communication skills
•Excellent organizational, time management, customer service, prioritization and multi-tasking skills
•Able to work independently in a fast paced enviornment with minimal supervision
•On-call support as required
•Slight change in shift hours may be required to provide adequate overlap of support coverage
Physical and Mental: •       Ability to multi-task, Analytical skills, Ability to follow verbal or written instructions, Thinking analytically, Communication, Using effective verbal communication, Using effective written communication, Handling stress & emotions, Concentrating on tasks, Making decisions, Adjusting to change, Examining/observing details, Sitting for long periods at a time