Strategic Growth Director, Partnerships – Consumer Initiated Testing in Secaucus, NJ at Quest Diagnostics

Job Description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index.  With 2019 revenues of around $7.7 Billion and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.

Awards/Recognitions

• FORTUNE magazine's "World's Most Admired Companies" list for 6 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

• Fortune magazine’s Fortune 500 list

• Forbes® Global 2000

• Forbes®' America's Best Employers List for third consecutive year

• Forbes® 2019 America’s Best Employers for Women

• S&P 500

• Barron’s 500

• Member of the Dow Jones® Sustainability World Index

• Listed in the most recent Newsweek Green Rankings

• Consistently named one of the best places to work in U.S. business journal rankings

• Named a Diversity, Inc. Noteworthy Company for third consecutive year

• Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

• Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey

Diagnostic Testing Services

Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.

Outlook

In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

• Deliver Innovative Solutions

• Leverage their Unparalleled Access and Distribution Network

• Expand their relationships with large payors and health systems

• Deliver Superior Patient Experiences

About Consumer Initiated Testing

• Consumer initiated testing (QuestDirect) allows patients to conveniently purchase their own laboratory tests online without going to a doctor

• This is a rapidly evolving and growing aspect of the Quest Diagnostics portfolio

• QuestDirect provides consumers access to a diverse menu of fifty-one test solutions and we are continually optimizing our offerings. Currently available options range from a Basic Health Profile to COVID-19 Immune Response testing

• With QuestDirect, patients can select, purchase, and pay for tests online; manage their testing appointment online; get easy-to-understand results through their secure MyQuest™ account; and discuss any questions with a medical professional

Position Description

The Director Strategic Growth, Partnerships will play a key role in expanding access to QuestDirect.  This individual will lead business growth opportunities from identification through contract negotiation and execution.  The Director will oversee the development of partner-related strategy and operations across multiple verticals, including but not limited to Retail, Healthcare (Health System, Health Plans), Pharmaceuticals, Governments and Employers.

Responsibilities

• Establishes vision and profitable growth strategy for the consumer initiated testing business through strategic partnerships

• Proactively identifies new leads and executes against them

• Manages complex negotiations aimed at establishing the foundation for a strong working relationship with partners including sustainable economics for both parties

• Helps define partnership/market requirements for the QuestDirect ecommerce site, requests and leverages qualitative and quantitative analysis of product/program performance, aggregates feedback, explore new strategic opportunities

• Identifies new product features and new models to meet partner needs; acts as the product owner for the partnership user experience

• Reviews and analyzes client, market data, and industry research; Prepares decks for pitch and other client meetings

• Understands and acts as a source of critical information on the competitive landscape and industry offerings

• Develops and presents business cases for new opportunities and prioritization cross-functionally (IT, Operations, etc.)

• Collects product feedback and manages regular product/service KPI reporting (including order volume, revenue, etc.)

• Collaborates with market research to generate insights on customer needs and desired solutions; Collaborates with business development to respond to partnership inquiries

Accountability Metrics

• Achieve revenue, volume and margin targets in sub-segment AOP

• Development of 3-year sub-segment Strategic Plan

• Development of sub-segment AOP

• Manage discretionary spend

Qualifications

• Requires Bachelor’s degree.  Degree in business, marketing and/or product management.  Advanced degree/ MBA preferred

• 7+ years relevant experience in healthcare (consumer, pharmaceuticals and/or diagnostics) preferable with at least 3 years in business development or position with a focus on strategic partnerships

• Strong knowledge of digital healthcare

• Consumer experience/ e-commerce experience a plus

• Previous P&L management experience preferred

• Executive presence, composure, KOL relationships

• Organized, self-starter, and ability to adjust to a quickly changing landscape

• Negotiations skills

• Solid business acumen

• Strategic thinking and analytical skills

• Collaboration

• Ability to manage ambiguity

• Ability to work in matrix organization

• Ability to influence others

• Highly proficient in Excel, PowerPoint, Word

• Ability to manage multiple priorities and stakeholder preferences

• People management preferred

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.