Bus Develop&Analytics-PLS Mgr- Secaucus, New Jersey in Secaucus, NJ at Quest Diagnostics

Date Posted: 4/8/2021

Job Snapshot

Job Description

Bus Develop & Analytics-PLS Manager - Secaucus, New Jersey - 5

Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope. 

You will work for the world leader in the industry, with a career where you can
expand your skills and knowledge. You’ll have a role where you can act with
professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

Position Summary

The PLS Business Development Manager will be a highly visible role that will perform an essential growing need within Professional Lab Services (PLS) of validating contract performance. This customer facing role is responsible for securing key data from the customer in order to develop an aligned contract performance tracking methodology. This role requires significant collaboration both cross-functionally within PLS and with the Lab Management (LM) client.

The position requires occasional travel to collaborate with key customer contacts and to present the results of the analysis to the customer C-Suite (CFO, COO, VP Finance, etc). The individual must be organized and able to communicate to PLS leaders and customer C-Suites in an effort to drive secure agreement of contract performance of LM deals. Additionally, the candidate must have strong problem solving skills and the ability to deal with ambiguous data. The position is also responsible for building new and improving existing reporting tools.

Essential Job Duties and Responsibilities

1. Owner of PLS contract performance process. Responsibilities include securing key data, aligning with customer on data, preparation of performance analysis and building PowerPoint presentations to be presented during business committee meetings.

2. Ability to manipulate and understand large amounts of customer labor, volume and financial data.

3. Ability to work with customers to align on data provided and on methodology to track deal on a go-forward basis.

4. Ability to problem solve and deal with ambiguous data or situations.

5. Ability to collaborate cross-functionally to ensure alignment within the PLS organization.

6. Manage key deliverables for upcoming meeting and delegate routine analysis to cross-trained BD Analysts

7. Occasional travel to meet with customers to align on data and present contract performance findings to C-Suites

8. Develop, implement, and maintain reporting tools and databases.

Physical Demands



Experience, Education, and Licensure

Bachelor degree in business required; MBA preferred.  Experience in finance, accounting and/or business development. Lab industry and/or hospital knowledge a plus.

Knowledge, Skills and Abilities

Strong project management skills. Strong planning and organization skills.

Ability to manage multiple priorities for multiple customers.

Strong analytical background with strong excel skills. Access and Tableau experience a plus.

Self-starter – Candidate must be able to work independently and drive projects to conclusion.

Ability to deal with ambiguity and has strong problem solving skills

Strong interpersonal skills.  He/she must possess intellectual integrity and personal trustworthiness to the extent that he/she generates trust among directors from multiple functions and with customers.

Organizational Awareness.  He/she must gain information for research and analysis from multiple sources within the organization.  He/she must know who controls what information and develop communication channels with them.

Excellent persuasive written and oral communication skills.

Ability to interact confidently with all levels of employees including Senior Management and with customers.

Knowledge of laboratory operations and financial reporting preferred  
Prior experience working within a healthcare services business, preferably laboratory services is preferred.

Team oriented.

Ability to work independently and drive projects to conclusion.

Strong Excel and PowerPoint skills required. Tableau skills a plus.