Trainer, RSR Advanced - Twinsburg, OH req31345 in Twinsburg, OH at Quest Diagnostics

Date Posted: 8/28/2019

Job Snapshot

Job Description

Trainer, RSR Advanced- Twinsburg, Ohio - Monday-Friday

Know that there are people behind the data.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

In Logistics you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Logistics personnel are critical to the people we serve – your fast, safe and efficient transportation is an important step in diagnoses and treatment. As a career, it offers variety and a certain amount of independent working – with the added bonus of meeting and dealing with a variety of people in your day. Joining a diverse team, a Logistics role can offer you a stable, long-term career.

Summary: The Advanced Route Service Rep-Trainer is the face/voice of Quest Diagnostics to the RSR, Sp. RSR, Adv. RSR-Float, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position trains new staff on day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results. Basic Purpose: The Adv. RSR-The Adv. RSR-Trainer is responsible for delivering training to new front-line employees as well as assisting supervisors with the delivery of training in a meeting setting. The Adv.RSR-Trainer is responsible for reviewing Quality and Service performance metrics and interacting with supervisors/managers to determine any new training needs. The Adv.RSR-Trainer will primarily ride with RSRs to evaluate training effectiveness, and provide feedback to managers/supervisors on employee performance. Additionally may evaluate and make recommendations for process improvement ideas/suggestions and inspire the Logistics staff through engagement and recognition. The person holding this position must possess strong training skills. Must also demonstrate the ability to learn and understand new skills and processes that will be deployed. Internal candidates may be required to attend external classes related to training. Duties and Responsibilities: 1. MUST MAINTAIN CONFIDENTIALITY AT ALL TIMES. May have access to or knowledge of employee and/or department performance that could be detrimental, if released in the wrong environment. 2. Demonstrates proficiency and understanding of all job duties and SOPs related to Logistics. 3. Demonstrates and conveys a thorough understanding of how Logistics fits into the pre-analytic testing process. 4. Demonstrate and convey an understanding of the compliance policies related to specimen transport and results delivery. 5. Completes all required written documentation, legibly and within the assigned timeframe. 6. Responsible for developing and maintaining written training documents. 7. Maintains all training materials, and might be called upon to answer questions during an inspection or audit. 8. Responsible for providing Supervisors with appropriate feedback when problems arise or issues are identified while training. 9. Adheres to, applies and demonstrates all Quest Diagnostics policies and procedures, including safety and compliance. 10. May be called upon occasionally to attend meetings and training sessions. 11. Maintain professionalism and a service orientation with clients and staff using Everyday Excellence and the Five (5) Guiding Principles. 12. Demonstrate and teaches Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented. 13. Excellent communication skills are required. 14. Maintains composure while working with new trainees and experienced employees that may be difficult to train. 15. Reflects good judgment at all times when determining what action to take when resolving problems. 16. Works in a biohazard environment, practicing and demonstrating good safety habits. 17. Demonstrates strong leadership and interpersonal skills that fosters a positive environment. 18. Exhibits flexibility and be able to adapt to changes in procedures and the training of those procedures quickly. 19. Some travel is required 20. Other duties as defined by Logistics Management. Supervision Exercised: N/A Competencies for Success: Everyday Excellence Behaviors Ethics and Values Customer Focus Personal and Interpersonal Skills I am customer focused. Integrity and Trust Act with a Sense of Urgency/ Importance Approachable I am service driven. Sincere Problem Solving Compos

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