Technical Specialist (Remote Opportunity) in Mason, OH at Quest Diagnostics

Date Posted: 2/12/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4690 Parkway Drive
    Mason, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/12/2021
  • Job ID:
    req60031

Job Description

Remote Opportunity 

Look for more than answers.

  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

JOB SUMMARY:

The Technical Specialist is in a Software Engineering support role. This includes, but isn’t limited to, application specific project management, release management, performance testing, vendor relations, process-oriented task and issue troubleshooting. 

The Technical Specialist will monitor tickets for severity and impact; provide software support for existing applications; resolve and analyze problems and requirements; research and design short-term and long-term solutions; monitor issues for trends, and convert tickets to projects when required; develop and execute unit, system, and user acceptance test plans; develop  functional and design specifications; manage projects to completion.  This role will be responsible to continually drive software improvements of multiple enterprise wide systems across all of IT operational applications and ensure seamless support of our customers.

Utilize helpdesk ticketing system to record and track daily support activities and investigation of customer issues.

Duties and Responsibilities:

-Respond to issues in accordance with established Standard Operating Procedures and Service Level Agreements
-Communicate proactively with Business to assess issues and provide periodic status updates, both short-term and long-term
-Perform assessment analysis to identify scope of problems and escalate recurring issues to management
-Support Problem Management calls; provide technical skills to research issues as required and participate on escalations and issue resolution teams to address chronic, priority issues
-Proactively monitor application error logs and resolve issues as required
-Analyze issues by performing root cause analysis; research and design short-term and long-term solutions
-Keep abreast of the new Quest Diagnostics technologies and organizational impact
-Demonstrate ability to communicate effectively with all levels, including customers, technical personnel and management.

Qualifications:

Education Preferred:  

BS/BA degree in Computer Science/Information Systems or related field, or equivalent combination of education and work experience

Work Experience:

-3-5 years experience in technical support and troubleshooting of multiple enterprise wide systems
-3 to 5 years Customer Service experience
-Preferred - 5 years .Net development experience
-Preferred - 5+ years healthcare development experience
-Experience with ticketing systems such as SalesForce preferred

Other:

-Should possess a working knowledge of web-based applications
-Should possess a working knowledge of relational databases
-Application experience with MS Windows, MS Office, Skype, MS Outlook, and wireless communications/mobile device management
-Excellent proficiency in problem solving and troubleshooting production issues
-Excellent program debugging and proficiency in troubleshooting production issues
-Excellent interpersonal and communication skills
-Excellent organizational, time management, customer service, prioritization and multi-tasking skills
-Excellent knowledge of and proficiency in the software development lifecycle phases, project management, process management and change management
-Preferred – Development of software solutions utilizing a variety of programming languages including SQL, C#, Perl, Java, JavaScript, etc.
-Preferred – Knowledge of HTML, HL7, XML, JSON, Wiki etc.
-Preferred – Knowledge of Linux and Windows operating systems
-Rotational weekend/holiday support on-call as required
-Day Shift Hours – Slight change in shift hours may be required to provide adequate overlap of support coverage

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship. 

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