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More: Impact Discover a role that empowers some of life’s most important healthcare decisions.

Senior QMS Project Manager

Category Corporate Location Tampa, Florida Job function Information Technology Job family Project Management
Shift Day Employee type Regular Full-Time Work mode Hybrid

This position will lead a variety of medium projects and teams to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work. 

The employee will be based out of one of our 2 sites (Hybrid Schedule : 4225 East Fowler Avenue, Tampa FL or 1777 Montreal Circle, Tucker GA)

  • Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects
  • Leads complex cross-functional programs consisting of multiple projects/workstreams
    • Leads projects 
      • Leads projects through issues, roadblocks, and problems 
      • Acts as a change agent to drive teams toward success 
      • Guides team members to perform through issues and constraints 
    • Owns projects 
      • Owns the timeline, budget, resource constraints, and deliverables/results 
      • Shifts between the big picture and the small-but-crucial details 
      • Is prepared to roll up their sleeves and work through detailed issues 
    • Manages projects 
      • Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates) 
    • Communicates 
      • Actively communicates with project sponsors and stakeholders 
      • Establishes regular points of communication 
      • Manages sponsor and stakeholders expectations 
    • Delivers the expected results 
      • Performs root cause analysis on project shortfalls and takes corrective action as necessary 
  • Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety of large, and likely inter-related, projects 
  • Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability  
  • Participates in Communities of Practice 
  • Leads QMS training classes 
  • Documents business processes 
  • Completes required continued learning 

  • Demonstrated experience executing new customer onboarding projects exceeding $1M annual revenue per customer in a service industry
  • Demonstrated experience leading projects from initiation to completion (4+ years experience)
  • Demonstrated experience facilitating discussions or workshops 
  • Demonstrated ability to develop strong relationships with others to include internal and external customers

  • Demonstrated experience leading changes 
  • Demonstrated ability to influence business leaders 
  • Demonstrated data analysis skills 
  • Some experience in continuous improvement 
  • Some experience with process management 
  • Basic knowledge of VOC tools 
  • General knowledge of Hoshin and breakthrough planning 


  • Problem solving skills 
  • Effective written and verbal communication skills across multiple formats:  formal presentations, meetings, conference calls, e-mails, and memos   
  • Ability to handle multiple projects simultaneously 
  • Skilled in Microsoft Word, Excel, PowerPoint, and Project 
  • Interpersonal skills 
  • Decision making skills 
  • Able to work independently with little supervision 

Physical and Mental Requirements:  

  • The normal performance of duties may require lifting and carrying objects 
  • Frequent walking and/or standing.  

Bachelor’s Degree(Required)

Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)
QMS Platinum Level Core Practitioner Training (internally provided - completed within 18 months of entering into the role) (Required)
QMS Project Management Certification (internally provided - completed within 18 months of entering into the role) (Required)


“I love working here because Quest has been my second family and second home. I've experienced a wholesome work environment, and good management.”

- Quest Employee

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.