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HRSC Leave of Absence Coordinator (Temp - Remote)

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Category Corporate Location Tampa, Florida Job function Human Resources Job family Shared Services
Shift Day Employee type Temporary Full-Time Work mode Remote

The HRSC Leave of Absense Coordinator serves as the Tier II contact point for the Human Resources Service Center (HRSC), managing inquiries about the Quest Diagnostics Leave of Absence programs. Resolves complex issues, completes transactional processes, and provides employee support in compliance with federal, state and/or local laws regarding Family and Medical Leave, ADA, state disability and group STD/LTD plans. 


  • Provide customer service support and meet the day-to-day Leave of Absence administrative needs of employees
  • Demonstrate current knowledge of policies, guidelines and employment laws across multiple states, regions and functions
  • Provide support to employees, supervisors and managers in evaluating applicable protocols when employees do not adhere to local absence procedures
  • Analyze workers’ compensation claims using a weekly report from the vendor
  • Work with supervisors and managers to coordinate an early return to work from leave of absence
  • Ensure that employee leave status is reflected accurately in Quest systems throughout the life of a leave
  • Provide innovative ideas that can support the ongoing growth of the Leave Department
  • Maintain and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPAA rules and regulations
  • Ability to establish rapport with all levels of employees and must have the ability to work in a fast-paced environment
  • Resolve issues and perform key processes as dictated by the established HRSC Service Level Agreements
  • Escalate key trends and issues to the Sr. Leave of Absence Specialist and HRSC Benefits Manager
  • Maintain privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state and local laws and regulations, and company policies and procedures

Education Preferred: 

  • Associates Degree or equivalent experience preferred

Work Experience:

  • 2 years of previous experience working with leave administration
  • Understanding of applicable state and federal regulations associated with Short Term Disability, Family Medical Leave Act (FMLA), leave as an accommodation under the Americans with Disabilities Act (ADA), Personal Leave of Absence, or Workers’ Compensation and/or other state leave and disability programs

Other:

  • Detail-oriented and highly organized
  • Excellent written and verbal communication skills
  • Effective time management and organizational skills
  • Familiarity with HR systems, such as HRIS, HR Reporting, Case Management, etc. 
  • Proficiency with Microsoft Office products, especially Excel
  • Ability to prioritize, problem solve and apply critical thinking skills 
  • Ability to effectively meet customer needs, and take responsibility for customer satisfaction
  • Ability to follow established procedures in a timely, accurate manner
  • Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
  • Ability to work in a fast-paced, team environment and under pressure of deadlines
  • Excellent collaboration, teamwork and interpersonal skills
  • Fluency in English, bilingual a plus

Competencies:

  • Customer Focus
  • Action-Oriented
  • Analytical
  • Conflict Management
  • Listening 
  • Priority Setting
  • Organizing

“I love working here because Quest has been my second family and second home. I've experienced a wholesome work environment, and good management.”

- Quest Employee

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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.