Supv Pre-Analytical Ops - Tucker, GA req36473 in Tucker, GA at Quest Diagnostics

Date Posted: 11/23/2019

Job Snapshot

Job Description

Supv Pre-Analytical Ops- Tucker, Georgia - Night Shift

Know that there are people behind the data.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As a Specimen Processor you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Specimen Processors play an essential role in our success and provide a critical service responding to the often pressured requirements of accurate diagnoses. As a career, it offers a unique opportunity to learn and develop a profession offering long-term stability and development. You can also earn a competitive salary and great overtime, while growing your own career.

Job Summary

Supervise functions within Technical Operations department, which may include, but are not limited to, the following:

  • Daily Operations of Technical Operations

  • General Specimen Flow and Delivery to Technical Departments from Technical Operations

  • Automated Sortation and Aliquoting

  • Manual Sortation and Aliquoting

  • Pending Review and Problem Resolution including Potential Compliance Related Issues

  • Test Adds

  • Specimen Storage

  • Centrifuge

  • Load Building

  • Potential Client Communications

  • Coordinating/Balancing  the Fulfillment of Competing Customer Requirements

  • All Compliance Training and Training of Personnel for their Positions

  • Monitoring Quality of the Department

  • Monitor and Improve the Quality of Work and Administrative Processes

  • Ensure Maintenance of a Safe, Ergonomically Sound, High Functioning Team

  • Know and Understand all Functions of the Department

Job Accountabilities

  • Responsible for daily operations of department.

  • Oversee safety, ergonomics, maintenance, and 5S/Visual Management of department  (including upgrades, repairs, continuous improvement, etc)

  • Develop and implement Standard Work/Operating Procedures for Technical Operations in accordance with Quest Diagnostics guidelines.

  • Reviews Technical Support Standard Work/Operating Procedure Manual on an annual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated.

  • Where applicable, ensures all Federal, State & local licensure requirements are met, working with the Quality Assurance and Medical Director’s offices.

  • Ensures all Laboratory QA/QC documentation is complete and reviewed as required.

  • Ensure all employees meet Compliance Guidelines and Competency Testing.

  • Monitor incoming workflow from Logistics and Specimen Processing and make necessary changes to ensure delivery targets to Technical Departments are met.

  • Ensures integrity of specimens sent to Technical Departments meet the criteria necessary to provide accurate and timely results.

  • Monitor special handling of At Risk Customers, Hospital Customers and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions.

  • Establish and motivate a participative work environment that actively encourages and supports employee involvement.

  • Disseminate all essential information in a timely manner, using various forms of communication to all departmental staff.

  • Track/enter time/attendance of employees.

  • Prepare month-end reports.

  • Investigates/resolves and responds in a timely manner to internal and external customer complaints appropriately and effectively.

  • Prepares schedules for department employees; maintains adequate coverage for department.

  • Oversee and ensure adequate supply inventory for department.

  • Ensure continuous process improvement efforts are identified, prioritized and implemented in a timely manner.

  • Participate in the interview, selection, hiring and training of new employees.

  • Responsible for coaching, development and leadership of staff.

  • Monitor on-going performance of employees; provide corrective action and counseling as required.  Prepare and administer annual performance and development appraisals.

  • Ensure fiscal responsibilities of the department are met.  This includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures. 

  • Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet business unit objectives.

  • Organize and lead projects both within the work group and with cross-functional groups. Meet all deadlines assigned by manager. May be required to give presentations within business unit.

  • Effectively work with Specimen Processing and Technical Departments to resolve problems.

  • Excellent organization, communication, and interpersonal skills; is able to manage concerns of internal and external customers and employees in a professional manner

  • All other duties as assigned.

Job Requirements

  • Must be able to adjust schedule to meet business unit requirements, which may include extended hours and/or providing leadership to other shifts as needed.

  • Must have the mental alertness and high energy required to appropriately perform job.

  • Excellent organization, communication and interpersonal skills, and interact effectively with internal and external customers.

  • Work effectively in fast paced environment with multiple priorities

  • Monitor and provide safe work environment, prepare incident reports and implement preventative measures

  • Act in a professional manner at all times.

  • Shall achieve Green Belt training within 18 months of hire and certification within 24 months of hire or as classes permit.

Incumbent should possess the knowledge, skills and experience usually obtained by:

  • AA degree or a combination of education and experience.  3 years experience in a laboratory.

  • PC skills, MS Office applications.

  • Medical or production background preferred.

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