Student Intern, Supplier Quality in Collegeville, PA at Quest Diagnostics

Date Posted: 6/29/2020

Job Snapshot

  • Employee Type:
  • Location:
    1201 South Collegeville Road
    Collegeville, PA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Intern-Collegeville, PA

For September start

Quest Diagnostics is the world’s leading provider of diagnostic information services. Quest offers physicians a test menu that is industry leading in breadth and innovation.  Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology 

Generated 2018 revenues of approximately $7.53 billion
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year and serves half of the physicians and hospitals in the U.S.
Engages workforce of about 46,000 employees dedicated to putting patients first every day,  at more than 6,600 patient access points, the most extensive network in the U.S.including phlebotomists in physician offices and more than 2,250 of our own patient service centers
Employs a medical and scientific staff of more than 600 M.D.s and Ph.D.s
Quest has logistics capabilities that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988 

Description of the Supplier Quality Function and Key Roles
The mission of Supplier Quality is to insure the quality of purchased goods and services, protecting patients and Quest laboratory operations. 
Skilled supplier quality engineers work proactively with suppliers, during the product and process design stages encouraging the design of high quality products and manufacturing processes and controls. When issues arise, they also manage problems with suppliers and drive continuous improvement projects.
Junior supplier quality practitioners manage supplier quality data and inputs, develop and adhere to quality management system requirements that govern supplier qualification, support or conduct supplier assessments, produce supplier scorecards, and conduct and support supplier problem management.
Supplier Quality executives are skillful change leaders who work with executives within the company and at the supplier companies.  They drive change in supplier processes and investment decisions to improve quality, and they drive change within their company  to enable quality product and process development, proactively and collaboratively. They readily speak the languages of design and manufacturing engineering, statistical process control, problem solving, quality  management, change management, and business and procurement negotiations and decisions.   

Student Position Main Responsibilities
Supplier follow up activities: surveys, problem reporting and follow up, documentation of complaints and corrective action reports
Updating, improving, and insuring good documentation of supplier quality work practices and work products
Managing and improving the  data analytics for the department
Preparation of reports and supplier scorecards
Assist with and/or lead process improvement projects for the department. Examples could include product recall management; supplier change notification management; specimen tube defect reduction
Develop and/or improve data warehouses of critical items, instruments, use locations

Critical Skills and Aptitudes Required for Success
Strong data management skills,  Excel and PowerPoint skills, Access would be a plus
Strong aptitude for critical thinking and problem solving- curious, logical, methodical
Equally passionate about product design, manufacturing processes, statistical process control, variation reduction, and human and organizational change leadership
A desire and the ability  to speak with  and influence other companies and professionals directly on the phone and in person
An interest in Procurement, how to gain the most value and quality from suppliers, in a competitive arena
Organizational courage: a desire to lead organizations to consistently improve the quality of goods and services and a willingness to take some heat
Open, honest and clear communicator 
Maintaining a healthy team 

Minimum Requirements to be considered:
Interest and aptitude (Critical skills above)
GPA 3.0
Proven work experience
Junior or Senior status

What you will gain from the experience with Quest
Association and potential networking with clinical diagnostic professionals, including PhD's, MD's, Engineers, and Medical Technologists
Direct exposure to C-level executives at Quest Diagnostics including the Chief Procurement Officer
Exposure to manufacturing processes of medical device industries
Exposure to clinical diagnostic laboratory operations including automated testing platforms
Exposure to (shadow participation) in at least one on site supplier audit
Learn if Supplier Quality (role that combines engineering skill set with a Procurement skill set) is a future career for you
Direct experience with numerous business information management systems
Growth  in how to present information to leaders of business
Understanding of quality management systems, quality requirements, and FDA regulations
Participation in a small, multi-cultural team that is warm, open, dynamic, and passionate about continuous improvement of processes and quality

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