Sr. Benefits Specialist - Retirement/401K - Tampa, Florida in Tampa, FL at Quest Diagnostics

Date Posted: 8/5/2019

Job Snapshot

  • Employee Type:
  • Location:
    10441 University Center Drive
    Tampa, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Serves as the primary Human Resources Service Center (HRSC) escalation point for the Quest Diagnostics’ retirement programs, including our 401(k) plan, two non-qualified plans and Employee Stock Purchase Plan. Will manage projects and high-level processes while actively administering routine processes in support of compliant plan operation. Will develop new processes, improve on existing ones, identify best practices and create process efficiencies based on policies, laws and regulations.  Responsible for questions, issues and concerns that cannot be resolved at Tier 1 or by an HRSC Benefit Specialist.  Will May resolve other issues related to all benefits offered to employees (medical, dental, vision, life, disability, 401(k), Time off with Pay, etc.)

The hours of the HR Service Center are 8am – 6pm.

Duties and Responsibilities:

-Research complex participant questions and plan issues. Act as a liaison between employee and plan vendors on unique issues (e.g.  eligibility, deductions, withdrawals & general plan provisions).
Partner with Payroll, the Centers of Excellence, third party vendors and other benefit plan service providers (e.g. Fidelity Investments) as appropriate.
-Serve as primary administrative support for the 401(k) plan, two non-qualified plans and the Puerto Rico 1081 plan. Efforts will relate but not be limited to bi-weekly payroll reconciliations and funding of contributions, loan set ups and distribution processing.
-Responsible for administration of Employee Stock Purchase Plan (ESPP).
-Work closely with both internal and external vendor partners to ensure files transmitted and received accurately and timely.
-Main contact for 5500 preparation, year-end testing and external financial plan audits.
-Assist in M&A efforts related to the on-boarding of employees and  the merger of 401(k) plans, including detailed compliance reviews on those plans                                                                                                                                                                   -Provide customer service support and meet the day-to-day benefit plans administrative needs of both employees and the Benefits COE. Resolve issues and perform key processes as dictated by the established HRSC Service Level Agreements. Respond and resolve customer complaints.
-Serve as a resource and mentor for HRSC Benefit Specialist for questions and information.
-Review HRSC Benefit Specialist work in alignment with Company and HRSC controls.
-Take the lead on benefit related projects with minimal instruction or direction.
-Able to take a task or an issue and create a solution that aligns with Quest policies and practices, and is in compliance with laws, regulations and statutes.
-Experience with Annual Enrollment philosophies and practices
-Monitor team queue; and help team members insure alignment of resolution with the HRSC Service Level Agreement.
-Participate in the development and enhancement of HRSC knowledge base tools. Monitor effectiveness of HRSC scripting and partner with HRSC Benefit Manager on improvements, updates, etc.
-In collaboration with the HRSC Training team, conduct on-going training for HRSC Tier 1 and Benefit Specialist.
-Provide reporting and analysis of issues for review with HRSC Benefit Manager and Benefit COE.


-Must have at least 5 years of 401(k)/defined contribution retirement plans with strong knowledge of 401(k) plan requirements compliance, funding/reconciliations and routine plan operations.
-Understands and is able to interpret laws, regulations and statutes regarding savings plans and administration.  
-Experience and understanding of Human Resource Information System benefit programs. Familiarity with HR systems, such as -Oracle HCM Cloud, HR Reporting, Case Management, etc.
-Previous experience working in Accounting, Payroll, and/or Human Resources preferred.
-Proficiency with Microsoft Office products (Excel, Word, PowerPoint)
-Familiarity with Fidelity Investments PSW system preferred.


Bachelor’s Degree or equivalent experience required

Work Experience:

Minimum 5 years of benefits related experience.


-Ability to represent ideas clearly and concisely, both orally and in writing
-Ability to deal with people in a manner which shows sensitivity, tact, and professionalism
-Ability to maintain composure in stressful situations
-Ability to prioritize, problem solve and apply critical thinking skills
-Ability to research information and analyze situations to arrive at valid conclusions, recommendations, and plans of actions
-Ability to juggle both customer case load and administrative deadlines
-Excellent attention to detail and follow through skills


Customer Focus
Priority Setting
Decision Quality
Conflict Management
Problem Solving

Closing Statement:

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]


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