Specialist - Infrastructure Support Services in Lenexa, KS at Quest Diagnostics

Date Posted: 11/13/2020

Job Snapshot

Job Description

Specialist - Infrastructure Support Services

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

 Basic Purpose:

 This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations and the digital transformation of the company technology stack.  These services include Tier-2 & 3 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.


 Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:

  •         Provide support relative to digital technologies i.e. loT edge, Infrastructure-as-a-Service, cloud application platforms.

•         Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.

•         Perform IMAC’s all systems as applicabale.

•         Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs

•         Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support

•         Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity

•         Contribute to team and Quest specific short, mid and long term goals

Asset Management:

  •         Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies

•         Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals

•         Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit


  •         Up to 80% of Travel

•         Clean / valid driver’s license required

•         On Call Coverage as needed

•         May perform other duties as assigned


Education Preferred:

• AA degree or relevant work experience and certifications – CompTIA A+

Work Experience:

• 0-2 years

Physical and Mental Requirements:

Physical Requirements – Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances.

Mental Requirements – maintain composure under pressure; adapts to change; ability to grasp information quickly.


Demonstrates entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training.

Level I


Works under supervision. Use little discretion. Is expected to seek guidance in unexpected situations.


Interacts with immediate team members.


Performs Beginner Level activities. Requires assistance in solving problems.

Business / Technical Skill Application

Applies Beginner Level knowledge and processes. Demonstrates an organized approach to work. Learns new skills and applies newly acquired knowledge. Follows policies and procedures. Demonstrates sufficient communication skills for effective dialogue with colleagues. Contributes to identifying own development opportunities.


• Microsoft Office products – Word, Excel, PowerPoint, and Access.

• Problem Management - troubleshooting and problem solving skills

• Time Management and Organizational skills

• Demonstrated proficiency in verbal and written communications skills

• Strong commitment to customer and employee satisfaction.

• Ability to work with customers, both internal and external


Apply Today
Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship. 

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