Spec Dept Quality Process - Marlborough, MA req42244 in Marlborough, MA at Quest Diagnostics

Date Posted: 6/30/2020

Job Snapshot

Job Description

Spec Dept Quality Process- Marlborough, Massachusetts - m-f

Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope. 

You will work for the world leader in the industry, with a career where you can
expand your skills and knowledge. You’ll have a role where you can act with
professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

Job Summary:

Responsible for supporting and coordinating the implementation of quality processes that ensure compliance with regulatory and company Quality Control/Quality Assurance/Quality Management standards within the department.

Job Responsibilities:

  • Assist Department Manager/Technical Supervisor with proficiency testing programs, including collation of data and ensuring review of results and corrective action, as applicable.
  • Assist with defining, monitoring, and reporting department quality improvement metrics and documenting appropriate follow up when metrics do not meet goals.
  • Assist Department Manager/Technical Supervisor in follow up investigation of QC problems, as needed, including bias, shift, or trends in QC data.
  • Assist with review of department procedures to ensure accuracy and alignment with validation data, manufacturer package inserts, database, and patient reports.
  • Support Technical Supervisor with instrument and method validations as required.
  • Coordinate/perform/review departmental internal assessments to ensure ongoing compliance with regulatory and quality assurance standards.  Internal assessments include, but are not limited to:

Reagent validation

Instrument Comparison

Calibration verification(verification of AMR)

Temperature monitoring

Equipment performance verification(pipettes, thermometers, instrument preventive maintenance, microscopes, centrifuges)

  • Support Department Manager/Technical Supervisor with departmental training and competency program.
  • Assist in investigations of client complaints, revised reports, and reportable quality issues, ensuring that responses are accurate and complete, as well as ensuring that immediate, short-term, and long-term corrective actions are implemented.
  • Work directly with the Quality Assurance Department to implement and sustain standard quality management programs.

Other Duties:

  • Perform other duties as assigned by the Department Manager/Technical Supervisor.

Job Requirements:


  • Must meet requirements for CLIA General Supervisor.
    -Associate’s degree or higher in a chemical, physical, biological, or medical laboratory technology or equivalent semester hours, Bachelor’s degree preferred.
    -Two years training/experience in a high complexity setting within each applicable Specialty or Sub-specialty.
  •  Experience in Quality Assurance or Quality Improvement is desirable.


MLT (ASCP), MT (ASCP), or equivalent.  State license as required.

Work Experience:

  • At least two years training/experience in a high complexity laboratory is required.
  • Experience with Quality Assurance, statistical Quality Control, laboratory regulations, and accreditation standards are required.


  • Strong interpersonal communication skills--required.
  • Demonstrated strong writing and composition skills--required.
  • Demonstrated success in motivating team members to reach objectives--desirable.
  • Strong influencing skills—desirable.

Business Process Skills:

  • Understands clinical laboratory operations--required.
  • Able to effect Quality Improvement through problem solving skills and knowledge of quality tools--required.
  • Able to manage change—required.
  • Organization skills--required.
  • Analytical skills--required.
  • Technical skills--required.
  • Computer skills--required.
  • Able to function in a matrix organization--desirable.
  • Multi-tasking skills--desirable.

If you’re interested in career opportunities, but not ready to apply, join our talent network to stay connected to us and receive updates on the latest job opportunities and company news.

Group of people