Spec Benefits-Sr.- Tampa, Florida in Tampa, FL at Quest Diagnostics

Date Posted: 9/15/2020

Job Snapshot

  • Employee Type:
  • Location:
    10441 University Center Drive
    Tampa, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Spec Benefits-Sr.- Tampa, Florida - Mon - Fri

Basic Purpose:

Serves as the escalation point for the Human Resources Service Center (HRSC) inbound inquiries related to the Quest Diagnostics benefits program for questions, issues and concerns that cannot be resolved at Tier 1 or HRSC Benefit Specialists.  Will resolve issues related to all benefits offered to employees (medical, dental, vision, life, disability, 401(k), Time off with Pay, etc.).  Will manage projects and high level processes relating to the administration and support of benefit programs. Will develop processes relating to benefit program administration and transactions.

The hours of the HR Service Center are 8am – 8pm

Duties and Responsibilities:

  • Provide customer service support and meet the day-to-day benefit plans administrative needs of both employees and the Benefits COE. Resolve issues and perform key processes as dictated by the established HRSC Service Level Agreements.
  • Research complex participant questions and plan issues and partner with Payroll, the Benefits COE as well as other COE’s, health plan vendors or other benefit plan service providers (e.g. Fidelity Investments) as appropriate.
  • Act as a liaison between employee and plan vendors on unique issues (e.g.  eligibility, deductions, withdrawals & general plan provisions).
  • Serve as a resource and mentor for HRSC Benefit Specialist for questions and information.
  • Review HRSC Benefit Specialist work in alignment with Company and HRSC controls.
  • Take the lead on benefit related projects with minimal instruction or direction.
  • Able to create practices and processes based on policies, laws and regulations.
  • Able to take a task or an issue and create a solution that aligns with Quest policies and practices, and is in compliance with laws, regulations and statutes.
  • Experience with Annual Enrollment philosophies and practices
  • Understanding of 5500 filings and required disclosures, statutory state leave laws, summary plan descriptions and 401(k) compliance activities.
  • Monitor team queue; and help team members insure alignment of resolution with the HRSC Service Level Agreement.
  • Respond and resolve customer complaints.
  • Participate in the development and enhancement of HRSC knowledge base tools. Monitor effectiveness of HRSC scripting and partner with HRSC Benefit Manager on improvements, updates, etc.
  • In collaboration with the HRSC Training team, conduct on-going training for HRSC Tier 1 and Benefit Specialist.
  • Provides reporting and analysis of issues for review with HRSC Benefit Manager and Benefit COE.


  • Understands and able to interpret laws, regulations and statutes regarding benefit plans and administration.
  • Experience and understanding of Human Resource Information System benefit programs


  • Bachelor’s Degree or equivalent experience required

Work Experience:

  • Minimum 8 years of benefits related experience.
  • Extensive knowledge of applicable state and federal regulations (ERISA, FMLA, Section 125 etc.). 
  • Broad experience across all benefit plans (Health & Welfare, Retirement, and disability).


  • Familiarity with HR systems, such as PeopleSoft, HR Reporting, Case Management, etc.
  • Proficiency with Microsoft Office products (Excel, Word, Powerpoint)
  • Possess in depth knowledge of benefit plans
  • Ability to research information and analyze situations to arrive at valid conclusions, recommendations, and plans of actions
  • Ability to juggle both customer case load and administrative deadlines
  • Ability to represent ideas clearly and concisely, both orally and in writing
  • Ability to deal with people in a manner which shows sensitivity, tact, and professionalism
  • Ability to maintain composure in stressful situations
  • Ability to prioritize, problem solve and apply critical thinking skills
  • Excellent attention to detail and follow through skills
  • Proficiency with Microsoft Office products (Excel, Word, PowerPoint)
  • Possess strong analytical skills


  • Customer Focus
  • Priority Setting
  • Decision Quality
  • Organizing
  • Action-Oriented
  • Conflict Management
  • Listening
  • Problem Solving
  • Analytical

Closing Statement:

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]


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