Senior Project Manager - Remote in Dallas, TX at Quest Diagnostics

Date Posted: 1/2/2021

Job Snapshot

  • Employee Type:
  • Location:
    3600 Gaston Avenue
    Dallas, TX
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Job Summary

This position will lead a variety of complex projects with a sole focus on System Standardization, having an integral part of the conversion process to ensure a complete and accurate migration to a new technology platform in a timely and efficient manner while minimizing the impacts to the business. The Project Manager performs project leadership functions, including defining the project's objectives overseeing quality control throughout its life cycle, acquiring resources, and coordinating the efforts of team members to deliver projects according to plan and roadmap.
The teams should apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.

The Quest Management System (QMS) is Quest Diagnostics’ approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems.

It is built on 7 practices:
Management approach & governance
Breakthrough management and Hoshin planning
Customer insights and solutions development
Process management
Continuous improvement
Project management
Change management
Quest Diagnostics follows a 5-step approach to project management consistent with that of the world reknown Project Management Institute (PMI): Initiate – Plan – Execute – Monitor – Close.

Job Responsibilities:

Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects
Leads projects through issues, roadblocks, and problems
Acts as a change agent to drive teams toward success
Guides team members to perform through issues and constraints
Owns project timeline, budget, resource constraints, and deliverables / results
Shifts between the "big picture" and the small-but-crucial details
Is prepared to roll up their sleeves and work through detailed issues
Manages projects
Ensures all appropriate tools are completed and used effectively (e.g., charter, gantt chart, status updates)
Actively communicates with project sponsors and stakeholders
Establishes regular points of communication
Manages sponsor and stakeholder expectations
Delivers the expected results
Performs root cause analysis on project shortfalls and takes corrective action as necessary
Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety of projects
Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability

Qualifications/ Job Requirements:

Demonstrated experience leading projects from initiation to completion (4 to 6 years experience)
Experience facilitating discussions or workshops
Ability to develop strong relationships with others
Experience leading changes
Demonstrated ability to influence business leaders
Fluent data analysis skills
Some experience in continuous improvement
Experience with process management
Basic knowledge of VOC tools
General knowledge of Hoshin and breakthrough planning
Effective written and verbal communication skills across multiple formats:  formal presentations, meetings, conference calls, e-mails, and memos 
Ability to handle multiple projects simultaneously
Skilled in Microsoft Word, Excel, Powerpoint, and Project

Additional Duties:

Participation in Communities of Practice
Leading of QMS training classes
Documentation of business processes
Completion of required continued learning


Bachelor's degree required
Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) desired
Provided Training and Certifications (to be completed within 6 months of entering into the role)
QMS “Core Practitioner Training” (internally provided) which includes:
Customer Insights training
Process Management training
Continuous Improvement
Project Management training
Change Management training
Other (e.g., Influencing without Authority, Vertical and Horizontal Logic, Writing Business Cases)
QMS Project Management Certification (internally administered)


0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)
Some evening work hours may be required, depending on project needs

Apply Today
Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship. 

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