Senior Director, Digital Solutions – Partners and Digital Architecture in Mason, OH at Quest Diagnostics

Date Posted: 1/22/2021

Job Snapshot

Job Description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index.  With 2019 revenues of around $7.7 Billion and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.

Awards/Recognitions

 

  • FORTUNE magazine's "World's Most Admired Companies" list for 6 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

  • Fortune magazine’s Fortune 500 list

  • Forbes® Global 2000

  • Forbes®' America's Best Employers List for third consecutive year

  • Forbes® 2020 America’s Best Employers for Women for second consecutive year

  • S&P 500

  • Barron’s 500

  • Member of the Dow Jones® Sustainability World Index

  • Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices

  • Listed in the most recent Newsweek Green Rankings

  • Consistently named one of the best places to work in U.S. business journal rankings

  • Named a DiversityInc Noteworthy Company for third consecutive year

  • Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

  • Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey

  • Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families

  • Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020

Diagnostic Testing Services

 

Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.

Outlook

 

In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences

 

Position Description

The different disciplines within the Digital Solutions function are: Customers, Partners, Internet of Things (IoT), and Operational Systems.  

Partners with the business and key leaders within the IT family and supports the growth and development of the digital experience and strategies across markets. Leverage expertise in healthcare and digital to support the organization’s business partners in the identification and deployment of innovative solutions to derive value from business opportunities. Responsibilities include researching, analyzing, designing, proposing, and delivering solutions that are appropriate for the business and technology strategies. Responsible for working with business partners to evaluate digital concepts and innovations, opportunities, and prospective partners to assess their value and how they best fit into the existing landscape of solutions. Presents to senior leadership and represents IT in multiple business initiatives and strategies. Leads and directs work in a hybrid environment.

Duties and Responsibilities

  • Develops strategies, programs and solutions based on business priorities, consumer insights and industry trends that support digital strategy.

  • Business acumen to understand digital solution requirements from different parts of organization with varying goals, roles and responsibilities.

  • Researches and evaluates new digital concepts / solutions and determining if and how they would best fit into the Quest portfolio of services.

  • Must be capable of turning complexity into simplicity by simplifying complicated processes, systems, tools and technologies using architecture capabilities. Must possess required knowledge, advanced skills, and substantial experience in clinical laboratory domain.

  • Experienced accelerating solution delivery using agile approach by taking a pragmatic approach to architecture and focus on the minimum viable product (MVP)

  • Develops strategic roadmaps, competitive benchmark assessments, and identify or evaluate potential solutions that could support the market offer.

  • Works with business partners and foster multidisciplinary collaboration to both create business cases and ensure the deployment of solutions that engage target populations and address market needs.

  • Lead, facilitate and maintain the retirement, re-platform, and core systems components upgrade roadmaps.

  • Provides key thought leadership and influence pertaining to client digital experiences for various segments.

  • Partners with leaders in the architecture and digital services organizations to align priorities and strategies.

  • Gathers and assesses market requirements through competitive intelligence and emerging trends, stakeholder, client and consumer feedback.

  • Interfaces across several business areas, acting as visionary to proactively assist in defining the direction for future products and solutions.

  • Will have a wide degree of creativity and latitude to management of highly skilled employees.

  • Arbitrates disagreements among product teams and make decisions where needed.

  • Coaches, mentors, and delegates to digital services team members to facilitate their development.

Qualifications

  • BA/BS degree in related field, MBA or equivalent preferred

  • 14+ years of experience in solution strategy, digital product management and development of digital software products; or any combination of education and experience, which would provide an equivalent background.

  • Experience in healthcare industry in a direct to consumer (DTC) capacity preferred.

  • Comfortably moves between highly varying levels of abstraction from business strategy to IT strategy to high-level technical design to detailed design to implementation.

  • Clearly documents and communicates objectives, requirements, and designs at these different levels of abstraction to both technical and non-technical audiences.

  • Quickly and reasonably estimates capital, schedule, and human resources costs of proposed solutions. Compares, contrasts, and prioritizes among alternatives approaches while assessing risk both quantitatively and qualitatively.

  • Uses seasoned judgment to suggest approaches that optimize among customer needs, business constraints, and technological realities.

  • Influences and communicates effectively with non-technical audiences including senior business executives and managers.

  • Proven management leadership skills. 

  • Demonstrated leadership skills, project management skills, strong written and verbal skills, and organizational skills.  Proven ability to drive process with indirect authority to project team members.

  • Experience in full software life cycle development

  • Ability to multi-task

  • Analytical skills

  • Ability to follow verbal or written instructions

  • Thinking analytically

  • Communication

  • Using effective verbal communication

  • Using effective written communication

  • Handling stress & emotions

  • Concentrating on tasks

  • Making decisions

  • Adjusting to change

  • Examining/observing details

  • Sitting for long periods at a time

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