Regional Communications Manager - East Region in Teterboro, NJ at Quest Diagnostics

Date Posted: 10/31/2019

Job Snapshot

Job Description

Basic Purpose: Regional Communications Manager - East Region

The individual in this role will report directly through the HR function with a dotted line to the General Manager, as well as a dotted line into the central Communications function. It is expected that the individual will collaborate, learn from and share best practices among the regional Communications Specialists that are peers to this role. 

The individual in this role will be accountable for planning and executing a regional communication strategy surrounding business priorities such as: 1) a cultural change associated with taking performance higher, driving continuous improvement and optimizing the East service delivery model, 2) increased two-way interactive dialogue between leaders and employees at all levels, and 3) cross-functional communications and alignment among teams and departments. 

Duties and Responsibilities:
• Serve as day-to-day communications partner to General Manager and East senior leadership team. 
• Develop and executive visibility framework for the GM and relevant leadership in support of the broader, company message. 
• Partner with senior leaders and middle management to develop and execute an interactive communications strategy for the East Region. 
• Execute and measure annual, quarterly and monthly communications programs that drive engagement of the company’s diverse, multi-shift employee base
• Partner with leaders and Human Resources on a cultural change strategy as noted above
• Develop key messages based on business priorities (top-down) and develop mechanisms to seek feedback from front-line employees (bottom-up and across departments)
• Design a communications approach that is one voice of the Region yet can be customized to meet the needs of individual audience groups such as: varying employee levels, departments, geographies, etc.  
• Deploy and publish strategic messages in an approach that integrates the following media, including but not limited to: social media, email, in person, tele-conference, town-halls, newsletters, and other written materials
• The individual in this role will maintain strong relationships with leaders, employees, Corporate Communications and Human Resources to execute a strategy that leverages corporate messaging, materials and best practices, Human Resources goals and principles, while meeting the unique needs of the regional business. 
• The individual in this role will use Quest Management Systems (QMS) tools and resources at a proficient level.


• Creativity and innovation
• Ability to see the big picture and communicate in a clear and concise manner
• Excellence in written communications, ability to write persuasively
• Ability to use visuals and other non-written means of communicating in presentations
• Skilled in best practices around public speaking so as to guide senior leaders effectively
• Capability to interact with all levels of the organization
• Ability to work independently, self-directed while also collaborating as part of a larger matrixed team


Education Preferred:
 • Bachelor’s degree in liberal arts, business, communications, media, human resources or organizational development
Work Experience:
 • 7-10 years’ experience planning and executing communications, particularly during periods of extensive change. Experience working in large organizations with large numbers of front-line, non-exempt employees is highly preferred 
Physical and Mental Requirements:
 • None
 • Excellent MS Office Skills, especially PowerPoint, exceptional written and verbal communications, effective interpersonal skills

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