QMS Continuous Improvement Manager, Employer Solutions in Collegeville, PA at Quest Diagnostics

Date Posted: 1/4/2021

Job Snapshot

  • Employee Type:
  • Location:
    1201 South Collegeville Road
    Collegeville, PA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Quest Diagnostics Employer Solutions in an industry leader in workforce drug and alcohol testing solutions. We are the only SAMHSA-certified and CAP-FDT-accredited laboratory to offer in-house testing for all three specimen types (urine, oral fluid, and hair). We are a trusted brand with experience, and market knowledge that spans more than 40 years. Ultimately, our overall goal is to help employers establish a safe, healthy, productive, and drug-free work environment.

Job Summary:

 This position will lead a variety of process improvement/Lean projects and Kaizen events related to lab productivity, customer service and supply management, and will work closely with senior leadership across Employer Solutions. The Project Manager is a critical part of the team that facilitates Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. The responsibilities require individual to provide critical analytics to various teams, perform root cause analysis, implement solutions, identify growth opportunities, and lead strategic initiatives. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.

The Quest Management System (QMS) is Quest Diagnostics approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:

•         Management approach & governance

•         Breakthrough management and Hoshin planning

•         Customer insights and solutions development

•         Process management

•         Continuous improvement

•         Project management

•         Change management

Job Responsibilities

•         Facilitate projects, including timeline, budget, resource constraints, and deliverables / results

•         Lead local and Shingijutsu Kaizen events

•         Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects

•         Conduct in person and remote QMS/Lean training sessions

•         Acts as a change agent to drive teams toward success

•         Guides team members to perform through issues and constraints

•         Ensure appropriate use of tools (e.g., project charter, VSM, standard work, PDCA, pareto)


•         Applies QMS and Lean principles and tools toward a variety of projects

•         Supports various teams, to achieve their goals by facilitating on-site and remote workshops, rapid continuous improvement events, and providing ongoing guidance or consultation, including QMS Certifications

•         Coaches other employees on the use of various tools, concepts, and practices foundational to QMS

•         Actively communicates with project sponsors and stakeholders

•         Establishes regular points of communication

•         Manages sponsor and stakeholders’ expectations

•         Delivers the expected results

•         Identifying root causes of issues and designing solutions that address them

•         Defining, monitoring, and controlling processes

•         Understanding (internal/ external) customer needs and designing solutions around them

•         Identifying the impacts from change and developing proactive change plans

Qualifications/ Job Requirements

•         Demonstrated experience in continuous improvement (3+ years)

•         Demonstrated experience of leading projects from initiation to completion

•         Demonstrated experience facilitating discussions or workshops

•         Knowledge of VOC tools

•         General knowledge of Hoshin and breakthrough planning

•         Experience leading changes, including 3P, organizational effectiveness, and tiered huddles

•         Effective written and verbal communication skills across multiple formats:  formal presentations, meetings, conference calls, e-mails, and memos 

•         Demonstrated data analytic skills

•         Demonstrated ability to develop strong relationships with others

•         Ability to handle multiple projects simultaneously

•         Comfortable using Microsoft Word, Excel, Visio and PowerPoint

Additional Duties

•         Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)

•         Leading QMS training classes

•         Training and Education

•         Bachelor’s degree required

•         Participation in Communities of Practice


•         Ability to work with all levels of the organization

•         Influencing without Authority

•         Problem solving skills

•         Verbal and written communication skills

•         Interpersonal skills

•         Planning and organization skills

•         Results-oriented

•         Flexible

•         Persistent


•         Able to learn new concepts rapidly

•         0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)

•         Some evening work hours may be required, depending on project needs

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