Project Sr-QMS Mgr - Collegeville, PA in Collegeville, PA at Quest Diagnostics

•         Responsible for management of price systems conversions from non-standard to QBS company standard system.

•         Liaison with Q-Suite project team to ensure seamless implementation.

•         Develop, lead and maintain project plans encompassing all facets of Pricing Infrastructure to ensure timely and accurate billing systems conversions.

•         Function in a lead role with Q-Suite, BU Commercial, Finance and Billing teams to ensure proper setup and accurate implementation of pricing files in order to minimize financial and customer impact.

•         Resolve all issues and communicate outcome to stakeholders.

•         Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects

o   Leads projects

•         Leads projects through issues, roadblocks, and problems

•         Acts as a change agent to drive teams toward success

•         Guides team members to perform through issues and constraints

o   Owns projects

•         Owns the timeline, budget, resource constraints, and deliverables / results

•         Shifts between the "big picture" and the small-but-crucial details

•         Is prepared to roll up their sleeves and work through detailed issues

o   Manages projects

•         Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates)

o   Communicates

•         Actively communicates with project sponsors and stakeholders

•         Establishes regular points of communication

•         Manages sponsor and stakeholders expectations

o   Delivers the expected results

•         Performs root cause analysis on project shortfalls and takes corrective action as necessary

§  Applies QMS principles and tools toward a variety of small to medium projects as well as other necessary skills, such as:

o   Identifying root causes of issues and designing solutions that address them

o   Defining, monitoring, and controlling processes

o   Understanding (internal/ external) customer needs and designing solutions around them

o   Identifying the impacts from change and developing proactive change plans

•         Supports various teams to achieve their goals by facilitating on-site workshops, rapid continuous improvement events, and providing ongoing guidance or consultation

•         Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability

•         Work with Pricing Infrastructure, Billing, Commercial, IT and local site personnel to resolve pricing issues and provide feedback, education and training regarding pricing and pricing systems to all customers.

•         Manage setup, price rationalization, test mapping, and communication process.

•         Analyze and maintain pricing master files (mapping, Family Pricing, BET, etc) for all billing entities to ensure compliance with Government Regulations, Corporate Pricing and Compliance policies.

•         Understand the impact and provide analysis of both technical and pricing changes on areas such as client pricing, billing and legal compliance, and challenge any non-standard practices to ensure pricing integrity.

•         Develop and implement pricing processes to support and enhance the corporate strategies and initiatives for newly converted laboratory/business sites.

•         Develop tools to streamline pricing communication and test code mapping.

Qualifications / Job Requirements:

•         Demonstrated experience (1 to 3 years) working in Finance, Project Management, or Customer Solutions type roles.

•         Demonstrated experience (1 to 3 years) of leading projects from initiation to completion

•         Demonstrated experience facilitating discussions or workshops

•         Demonstrated experience with process management

•         Basic knowledge of VOC tools

•         Some experience leading changes

•         Effective written and verbal communication skills across multiple formats:  formal presentations, meetings, conference calls, e-mails, and memos

•         Demonstrated creative thinking, problem solving

•         Strong ability to analyze and work with large datasets to accomplish project goals

•         Demonstrated ability to develop strong relationships with others

•         Ability to handle multiple projects simultaneously

•         Comfortable using Microsoft Project, Word, Excel and PowerPoint

Preferred Qualifications:

•         Intermediate/Advanced knowledge of Microsoft Access

•         Strong understanding of QBS pricing configuration and logic

•         Strong understanding of QDSS tables and billing account linkages

•         Knowledge of laboratory operations from order to cash

•         Knowledge of laboratory system test database structure and its meaning

•         Knowledge of laboratory industry payors, CPT coding, and billing environment relative to reimbursement/pricing dynamics

Additional Duties:

•         Participation in Communities of Practice

•         Leading of QMS training classes

•         Documentation of business processes

•         Completion of required continued learning

Training and Education:

•         BS in Business, Accounting, or Finance

•         Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) preferred

Skills and Behaviors Critical for Success in the Role:

•         Problem solving skills

•         Verbal communication skills

•         Written communication skills

•         Interpersonal skills

•         Decision making skills

•         Planning and organization skills

•         Results-oriented

•         Creative

•         Persistent

•         Composed

•         Able to learn new concepts rapidly

Other:

•         26-50% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)