Program Sr-QMS Mgr- Nashville, Tennessee in Nashville, TN at Quest Diagnostics

Date Posted: 1/4/2021

Job Snapshot

Job Description

Senior Program Manager - QMS  (Please note this is a remote position that requires up to 20% travel) 

Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far-reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As a Program Manager, you will work for the world leader in the industry, with a career where you will have the opportunity to collaborate and affect change while expanding your leadership skills and technical knowledge. You can make a real impact in a market that is growing and developing.

Job Summary

This position will lead a variety of large projects or programs to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.

The Quest Management System (QMS) is Quest Diagnostics’ approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems.

It is built on 7 practices:
1. Management approach & governance
2. Breakthrough management and Hoshin planning
3. Customer insights and solutions development
4. Process management
5. Continuous improvement
6. Project management
7. Change management

Quest Diagnostics follows a 5-step approach to project management consistent with that of the world re-known Project Management Institute (PMI): Initiate – Plan – Execute – Monitor – Close.

Job Responsibilities:

1. Lead the Commercial “Gold Standard” implementation for Q- Suite and other related cross-functional projects.
2. Provide guidance to various functional groups and oversee Gold Standard progress through the project cycle.
3. Supervise Project Specialists in scoping the work, identifying the appropriate resources, developing project tasks and assessing team’s progress.
4. Set expectations and ensure engagement of all cross functional groups in discussions to resolve issues and define plans to remove roadblocks.
5. Provide oversight and guidance for all Commercial Q suite Gold Standard activities in assigned projects not limited to Commercial but to include all stakeholders for each client.
6. Create  and implement processes to improve efficiencies with particular emphasis in change management and commercial Q suite training.
7. Establish and maintain communication channels with key stakeholders, Program Directors and Sales PM’s. Serve as a liaison between other functional teams such as Best Practice Team Leaders, Program Office, Medical Coding, Revenue Management, IT and Regional leaders. Regular client communication including face to face as necessary will be expected.
8. Facilitate resolution of client issues that surface during and after conversion activities with regard to interface and general service.
9. Remain current with regulatory and compliance requirements.
10. Ensure vision and requirements are properly reflected.

Qualifications/ Job Requirements:

1. Strong team leadership skills
a. Demonstrated ability to lead multiple teams and execute project plans. Effectively facilitates teams, on-site and  remote. Adept at assuming ownership of issues, delegating to the appropriate resource and conducting follow up discussions to resolve issues.
b. Excellent communication skills, including preparation of formal presentations, tailoring message to a particular audience regardless of level within the organization.

2. Strong change management skills
            a. Must be able to demonstrate strong ability to influence other as well as all capabilities and skills of a change agent as defined by PCI
            b. Must have completed certification in the PCI Leading Change course.

3. Project management skills
a. Execute project plan, identify resource needs, define dependencies between tasks, etc.
b. Must have completed Essentials in Project Mgmt. course at a minimum.
c. Manage commercial activity within a project plan; identify delays, risks and contingency plans; assess overall status, and deliver milestones within deadlines
d. Communicate status across cross-functional teams

4. Skilled in Commercial training and able to enhance and deliver current training programs. Training skills should include training document creation, training session planning and execution, excellent communication and presentation skills.

5. Skilled at using the following MS applications:
a. MS Project with a keen understanding of linkages and dependencies
b. QMS Project Mgmt. Processes with particular skill in Change Management
Excel • Word • PowerPoint • Visio 4.
c. Working knowledge and familiarity with the use of the following applications:
d. Familiarity with the IT process for requirements gathering, problem resolution, project development cycle, testing processes...

 BS or BA – (minimum requirement). Degree in Communication, English, Business, or medical related field is a plus.

Work Experience:
-10 years minimum work experience in the laboratory industry with at least 5 years in field Sales. Other experience Sales related departments, including client facing departments like Patient Services, corporate marketing, sales operations or compliance  would be considered applicable to this position.
-Cross functional Project Management experience required to communicate appropriately and work with the right groups in the organization to understand the impact of such systems is required.
-Strong knowledge of client connectivity products and processes involved in handling work all the way from order to cash.
-Self directed/motivated. 

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship. 

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