Phlebotomy Services Rep I in Oklahoma City, OK at Quest Diagnostics

Date Posted: 7/22/2019

Job Snapshot

Job Description

Monday-Friday 10:00am-6:30pm 

DLO Duties:  Assists professional staff in routine technical tasks such as: preparation of reagents, specimen processing, loading instruments and send outs. Other duties to include filing, temperature checks, stocking supplies, answering telephone calls, etc.  Receives specimens into the laboratory using Cerner and QLS LIS systems. Performs phlebotomy and specimen collection as needed; other duties as assigned.  Follow employer policies; work with fellow employees in a professional, productive manner.

DLO Required Knowledge: Good computer skills, customer service skills, knowledge of medical terminology, phlebotomy skills.

DLO Required Experience: High School/GED; previous laboratory and phlebotomy experience preferred.

DLO Requirements: Ability to maintain a professional, courteous and pleasant attitude in times of heavy workload and stress.  Teamwork with fellow employees is a must.  Keyboard skills are important. Good customer service skills, professional appearance and attitude.  Phlebotomy certification is a plus. Able to work any day including weekends and holidays; able to flex hours and work overtime for other shifts as needed. Show up for work, on time and prepared to perform all tasks and processes, each and every scheduled work day and to remain performing those duties throughout the entire assigned work schedule for that day. Perform all tasks and processes assigned by your immediate supervisor including all tasks and  processes you are fully qualified to perform and all tasks and processes assigned that you may be over-qualified to perform. Perform the previous two job  duties/functions as a collaborative member of your work team and with a personal disposition that is positive and supportive of your fellow team members.

Quest Diagnostics Job Summary:

The Patient Services Representative I (PSR I) Assists professional staff in routine technical tasks such as: preparation of reagents, specimen processing, loading instruments and send outs. Other duties to include filing, temperature checks, stocking supplies, answering telephone calls, etc.  Receives specimens into the laboratory using Cerner and QLS LIS systems. Performs phlebotomy and specimen collection as needed; other duties as assigned.  Follow employer policies; work with fellow employees in a professional, productive manner.

Job Accountabilities (Responsibilities)

  • Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
  • Administer oral solutions according to established training.
  • Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
  • Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
  • Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
  • Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.
  • Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
  • Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
  • Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
  • Assist with compilation and submission of monthly statistics and data.
  • Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
  • Complete training courses and keep up-to-date with the latest phlebotomy techniques.
  • Travel to Territory Manager meeting if held off-site or off normal shift.
  • Participate on special projects and teams.
  • Stay up-to-date on company communications.

Job Requirements

  • Ability to provide quality, error free work in a fast-paced environment.
  • Ability to work independently with minimal on-site supervision.
  • Excellent phlebotomy skills to include pediatric and geriatric.
  • Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
  • Committed to all Quest Diagnostics policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
  • Must have reliable transportation, valid driver license, and clean driving record, if applicable.
  • Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business.

Physical Requirements 

  • Lift light to moderately heavy objects.  The normal performance of duties may require lifting and carrying objects.  Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried.  Objects exceeding 41 pounds are not to be lifted or carried without assistance.
  • Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
  • Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
  • Position requires travel.               
  • Extensive use of phone and PC.               
  • Fine dexterity with hands/steadiness.
  • Talking.                 
  • Walking.                               
  • Balancing.                            
  • Bending/kneeling.          
  • Pushing/pulling.
  • Reaching/twisting.   

 [All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.  All duties and requirements are essential job functions.]

Required Education

  • High school diploma or equivalent.
  • Medical training: medical assistant or paramedic training preferred.
  • Phlebotomy certification preferred. Required in California, Nevada, and Washington.

Work Experience

  • One year phlebotomy experience preferred.
  • Customer service in a retail or service environment preferred.
  • Keyboard/data entry experience.

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