Performance Engineer - Neoload in Mason, OH at Quest Diagnostics

Date Posted: 7/27/2019

Job Snapshot

  • Employee Type:
  • Location:
    4690 Parkway Drive
    Mason, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Spec Technical- Deerfield Township, Ohio - Schedule TBD

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.


The Technical Specialist will monitor tickets for severity and impact; provide software support for existing applications; troubleshoot and analyze problems and requirements; research and design short-term and long-term solutions; monitor issues for trends, and convert tickets to projects when required; develop and execute unit, system, and user acceptance test plans; develop  functional and design specifications; manage support tickets and projects to completion. 

This role will be responsible to continually drive software improvements of multiple enterprise wide systems across all of IT lab and operational applications and ensure seamless support of our customers.

Utilize helpdesk ticketing system to record and track daily support activities and investigation of customer issues.


  • Provide functional and technical expertise as it pertains to performance testing within a product domain.
    Contribute to establishing, revising and verifying performance testing standards, processes, and procedures.
    Work with business analysts, development teams and Support engineers to gather and document system requirements related to performance and system load.
    Lead the creation of load and performance test plans to capture test requirements, assumptions and test conditions.
    Design, create and maintain load and performance test scripts using NeoLoad and other performance test tools.
    Execute load and performance tests against web-based applications, web service interfaces, and back-end server components.
    Analyze test data and system metrics.
    Document test results identifying and reporting performance issues.
    Work with development teams to resolve performance defects.
    Develop testing tools to simulate production data and drive testing of key system components.
    Provide technical assistance to interface and system integration test efforts across Quest Diagnostics systems.  
    Identify production metrics important to performance/load testing efforts.
    Collect metrics and perform trend analysis.

    Education Preferred:   
    • Preferred - BS/BA degree in Computer Science/Information Systems or related field, or equivalent combination of education and work experience

    Work Experience
    • 3 to 5 years executing software load and performance testing in an enterprise environment. 
    • Preferred - 2+ years of working with NeoLoad or LoadRunner tool suites 
    • Preferred - 2+ years healthcare IT experience 
    • Excellent proficiency in problem solving and troubleshooting production issues
    • Excellent program debugging and proficiency in troubleshooting production issues
    • Excellent interpersonal and communication skills
    • Excellent organizational, time management, customer service, prioritization and multi-tasking skills 
    • Excellent knowledge of and proficiency in the software development lifecycle phases, project management, process management and change management
    • Preferred – Development of software solutions utilizing a variety of programming languages including JAVA, SQL, C or C++, PRO-IV, Wiki etc.
    • Day Shift Hours
    • Competencies:  Learning on the Fly; Decision Quality; Priority Setting; Customer Focus; Problem Solving; Informing; Technical Learning; Functional/Technical Skills

    The successful candidate should demonstrate our core competencies of Focus on Customer Seeks to understand and meet the needs and expectations of customers in a manner that provides customer satisfaction and loyalty. Starts with the customer experience and works backwards to the technology.
  • Familiar with design thinking methodology.
    Know the Business Uses knowledge of Quest’s key customer groups and needs, markets, business operations, performance trends and emerging issues and digital trends to inform short and longer-term focus.
    Collaborate with Others Able to work with others to achieve business priorities. Approaches others with a positive attitude toward achieving common goals. Treats others with respect and values the contributions of others.
    Promotes Strategic Alignment Collects, analyzes and leverages the broader market and competitor trends to set and communicate strategy and ensure alignment of all core business processes.
    Digital Dexterity Fluent in modern digital technologies such as cloud, mobility, apps, social media and networking, information, and usability.Able to use technologies in unique, highly innovative ways to better serve customers.
    Adaptability Responds effectively to changing environments. Able to foresee and change before the need to change arises. Keeps pace with relevant, leading edge technology, sees change as an opportunity.
    Digital Mindset:
    The candidate should also support our desire to move our HTAS organization to a digital mindset.  This should include shifting from a traditional mindset to digital with emphasis on:
    High Skilled workforce
    Familiarity with Cloud, Mobile applications
    Ensuring our users experience is mission critical
    Supporting Agile and agility within our development and operations.

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