Pathology Supp - Group Lead - Denver, CO req21846 in Denver, CO at Quest Diagnostics

Date Posted: 9/12/2019

Job Snapshot

Job Description

Schedule:  Mon. - Fri. Day Shift, 40 hours with on call pay 

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As a Pathology Support Group Lead you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Group Leads play an essential role in our success and in the services we provide. As a career, we offer a unique opportunity to develop your career with the #1 Diagnostic Lab in the US. We are tech driven, and we’re creating the lab of the future – an environment where you can deliver cutting edge diagnostics and help us drive new discoveries and breakthroughs.

Duties and Responsibilities:

  1. Assist with direction and monitoring of workflow to meet deadlines and assure departmental coverage
  2. Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels of support staff
  3. Provide feedback and documentation to supervisor on performance of support staff
  4. Knowledgeable in all areas of cytology and histology support functions and performs proficiently in any area of the department
  5. Resolve issues that have been escalated from support staff
  6. Provide leadership to support staff in supervisor’s absence
  7. Complete special projects as requested by the supervisor
  8. Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TIQ/TNRP, reflex tests and custom panels
  9. Administer orientation and training of newly hired employees
  10. Alert the manager/supervisor of employee or client dissatisfaction through established documentation procedures
  11. Able to perform all AP Support Specialist duties, as needed
  12. All other duties as assigned


 Preferred Qualifications:

  1. High School Education or GED
  2. Knowledge of basic computer functions; Quest LIS knowledge is desirable
  3. Data Entry skills
  4. Strong problem solving and leadership skills
  5. Good clerical, organizational, phone and communication skills
  6. Ability to work in a laboratory environment
  7. Must have a thorough knowledge of client services, TIQ/TNRP, cytology and histology support functions
  8. Knowledge of medical terminology
  9. 3 years related experience
  10. Must have reliable transportation as transportation is required for job function

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