Manager of CMO Growth Programs - San Juan Capistrano, CA in San Juan Capistrano, CA at Quest Diagnostics

Date Posted: 9/4/2019

Job Snapshot

Job Description

We Provide Solutions.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

In Sales you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Sales Teams are often the public face of our organization. As a result we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.

Basic Purpose: Manager of CMO Growth Programs

This position will lead a variety of key initiatives and teams to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction.

 This position reports into the Executive Director of CMO Growth Programs and will work closely with team members from R&D, Operations, Finance, and other CMO functions. The role will support a variety of functions and projects across the medical organization, such as:

•         Value Engineering – designing innovative processes that improve our testing cost and quality

•         Population Health – developing new products and managing collaborations with internal and external partners to design and build out Quest capabilities (e.g., in diabetes management, heart disease management)

•         Collaboration management – managing other strategic collaborations with external partners to design and pilot new capabilities, engage in clinical studies, work on joint publications, etc.

•         Other projects that offer broader exposure to Quest Diagnostics

 Duties and Responsibilities:

•         Understands (internal/ external) customer needs and designs solutions around them

•         Actively manages relationships with internal and external partners

•         Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects

•         Supports various teams to achieve their goals by facilitating on-site workshops, rapid continuous improvement events, and providing ongoing guidance or consultation

•         Actively communicates with project sponsors and stakeholders

•         Delivers the expected results; performs root cause analysis on project shortfalls and takes corrective action as necessary

Supervision Exercised:





• Bachelor’s degree required

• Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) desired

Work Experience:

• Demonstrated experience leading projects from initiation to completion (4 to 6 years of experience)

• Demonstrated experience facilitating discussions or workshops

• Demonstrated ability to develop strong relationships with others

• Demonstrated experience leading changes

• Demonstrated ability to influence business leaders

• Demonstrated data analysis skills

• Some experience in continuous improvement

• Some experience with process management

• Basic knowledge of VOC tools

• Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos

• Ability to handle multiple projects simultaneously

• Skilled in Microsoft Word, Excel, Powerpoint, and Project

Physical and Mental Requirements:

Technical Training or Professional Licensing


Skills and Behaviors Critical for Success in the Role

• Problem solving skills

• Verbal communication skills

• Written communication skills

• Interpersonal skills

• Decision making skills

• Planning and organization skills

• Results-oriented

• Creative

• Persistent

• Composed

• Able to learn new concepts rapidly

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