Logistics Trainer - Sacramento, CA req56651 in Sacramento, CA at Quest Diagnostics

Date Posted: 1/7/2021

Job Snapshot

Job Description

Spec Training/Logistics - Reg- Sacramento, California - M - F

Know that there are people behind the data.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

In Logistics you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Logistics personnel are critical to the people we serve – your fast, safe and efficient transportation is an important step in diagnoses and treatment. As a career, it offers variety and a certain amount of independent working – with the added bonus of meeting and dealing with a variety of people in your day. Joining a diverse team, a Logistics role can offer you a stable, long-term career.

 

JOB SUMMARY:

Under the direction of the Regional Manager, the Logistics Trainer is responsible for developing and delivering training to front-line employees as well as assisting supervisors with the delivery of training. The trainer will be responsible for ensuring that all SOPs are current and that documentation is complete for the NQA audit. 

The Trainer is responsible for conducting training needs analyses and for the development and delivery of new training programs based on the outcome of the analyses.  Also, the Trainer will be responsible for developing and monitoring measurable goals related to training outcomes.

The Trainer will periodically ride with RSRs to evaluate training effectiveness and provide feedback to mangers/supervisors on employee performance. In this role, the Trainer will have access to overall employee and department performance.  The Trainer must maintain confidentiality at all times.

JOB RESPONSIBILITIES:

  • Provides Training to Logistic Employees (Main Lab/Field)

  • NEOP and re-training

  • SOPs (Pilgrim Administrator)

  • Computer functions

  • Customer Service (Internal & External)

  • Specimen Handling

  • Dispatching/Call Center

  • Compliance (as required)

  • May provide training and/or support with Logistics technology systems such as QDSTS/QDTrac and Pathfinder/Megasys as directed by their Regional Director.

  • Safety

  • Smith Driving System

  • Bloodborne Pathogens

  • Writes and Updates Procedures/Training Material

  • Ensures procedure manuals are up to date

  • Responsible for implementation and roll-out of procedures and processes

  • Develop and organize multimedia visual aids and other educational materials

  • Develop training material for customized training

  • Develop training material for new hire training module

  • Develop department Best Practices

  • Site Visitations and Process Analysis

  • Conducts site visits to ensure procedures and processes are being followed

  • Collaborates with management and conducts surveys to identify training needs

  • Participates in all audits

  • Participates in recurring conference calls

  • Participates in National Logistics initiatives

  • Quality Control/Misc

  • Determines frequency of training per compliance standards (one-time, recurrent, retraining, ongoing)

  • Maintains all training records, and may be called upon to answer questions during an inspection or audit

  • Maintains Job Authorization Grid

  • Develops vehicle for feedback on training sessions and tracks performance/opportunities

  • Ongoing Measurement Indicators (KPIs)

  • RQI/MPU/Mishandling

  • Manage and monitor training budget for business unit

  • Other duties as assigned

JOB REQUIREMENTS:

  • Ability to work independently as well as in a team environment.

  • Strong knowledge of computer applications (database & Microsoft Office)

  • Practical knowledge of business systems (Megasys, QDTRAC, QLS, Avaya, Workforce Central, Employee Self Service, Manager Self Service Problem Ticket Tracker)

  • Change agent

  • Demonstrates strong leadership and interpersonal skills.

Education

  • BA/BS preferred

Work Experience

  • Training experience required

  • Three years experience in the Logistics field preferred

Other Requirements

  • Experience in developing training programs preferred

  • Strong analytic capabilities preferred

  • Strong organizational skills

  • Demonstrated ability to influence at all levels

  • Demonstrated ability to coach front line employees

  • Strong communications skills both oral and written; including presentation skills

  • May be required to attend meetings or deliver training sessions during the evening hours

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